Tiffany Torrence

Dispatcher/Lead CDL Driver
MGI Transportation LLC, Newnan, GA
January 2023 – Present
- Ensured timely route starts and monitored driver performance for punctual pickups and deliveries.
- Utilized Amazon's software for efficient movement, planning, and scheduling.
- Advised personnel on accidents, weather conditions, and other hazards.
- Led a team of 13 drivers, ensuring compliance with laws, regulations, and company safety procedures.
- Trained new drivers on operating techniques, company policies, and safety measures.
- Managed paperwork for bills of lading, shipping orders, and invoices.

• Supervised business functions, employee staffing, customer retention, and financial accountability for up to six warehouse yard accounts.
• Established strong relationships with vendors to secure competitive pricing and best quality products.
• Supervised employees, ensuring optimal productivity.
• Inspected production and maintenance reports to detect and address production problems.
• Oversaw the recruitment process for new staff members including interviewing and training. Worked with direct reports to develop and implement action plans, improving operating results.
• Implemented new processes and procedures tactfully and passionately.
• Resolved customer complaints regarding service and business needs.
• Provided support and guidance to colleagues to maintain a collaborative work environment.