Open To Work
Ornel Mfezo
Baltimore,MD
Summary
Accomplished professional with a proven track record at Amazon, excelling in customer service and safe driving. Leveraged teamwork and problem-solving skills to enhance delivery efficiency, achieving a 100% on-time delivery rate. Known for attention to detail and maintaining a clean driving record, consistently exceeding employer expectations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon
Baltimore, MD
01.2019 - Current
- Operated delivery vehicle to ensure timely and accurate deliveries.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Navigated routes efficiently, utilizing GPS and maps for optimal delivery paths.
- Communicated with dispatch to confirm delivery schedules and address issues.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Maintained clean and safe vehicle, contributing to positive image of company.
Business Owner
Gift Box Electronics
Baltimore, MD
01.2018 - Current
- Developed strategic business plans to enhance operational efficiency and market reach.
- Cultivated strong relationships with vendors and clients to drive sales growth and customer satisfaction.
- Implemented financial management systems to monitor cash flow and optimize budget allocations.
- Oversaw daily operations, ensuring compliance with quality standards and regulatory requirements.
- Mentored staff on best practices for customer service and team collaboration, improving workplace culture.
- Analyzed market trends to inform product development and promotional strategies, positioning brand competitively.
- Streamlined inventory management processes, reducing waste and increasing profitability through effective resource allocation.
- Led community engagement initiatives to enhance brand visibility and foster local partnerships for mutual benefit.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Elevated brand visibility by spearheading comprehensive digital marketing campaign.
- Fostered positive company culture, attracting and retaining top talent through motivational leadership.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Expanded into new markets, conducting thorough analysis to ensure compatibility and potential for growth.
- Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
- Led company through successful rebranding initiative, refreshing image and attracting broader customer base.
- Enhanced financial health by implementing rigorous budget controls and financial planning strategies.
- Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
- Achieved significant cost savings by renegotiating service contracts without sacrificing quality or service levels.
- Pioneered customer feedback system, utilizing insights to refine products and services continually.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
- Developed strategic business plan, guiding company towards sustainable growth and profitability.
- Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
- Improved team productivity with ongoing training and development programs, fostering culture of continuous improvement.
- Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
- Negotiated favorable terms with suppliers, improving profit margins without compromising on quality.
- Secured lucrative partnerships to expand market reach, negotiating contracts with precision and foresight.
- Implemented cutting-edge technology solutions to enhance operational productivity and customer engagement.
- Streamlined operational processes, significantly reducing overhead costs and improving efficiency.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Driver
Uber
Baltimore
01.2014 - Current
- Ensured timely pickups and drop-offs for passengers, maintaining high satisfaction ratings.
- Navigated efficiently through traffic using GPS technology to optimize routes.
- Delivered exceptional customer service by addressing passenger needs and concerns promptly.
- Monitored vehicle performance and conducted routine maintenance checks for safety compliance.
- Implemented strategies to enhance ride-sharing efficiency, resulting in reduced wait times for passengers.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Obtained signatures from customers upon delivery of goods.
Operations Supervisor
UPS Freight
Burtonsville, MD
01.2002 - 01.2017
- Supervised daily operations to ensure efficiency and adherence to company policies.
- Led a team in optimizing workflows, enhancing productivity across various departments.
- Implemented process improvements resulting in streamlined inventory management and reduced costs.
- Trained and mentored staff on operational procedures and best practices for safety compliance.
- Analyzed performance metrics to identify areas for operational enhancement and strategic decision-making.
- Fostered a collaborative team environment that encouraged open communication and continuous improvement efforts.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
Sales Associate
Model's Sporting Goods
Greenbelt, MD
01.2015 - 01.2016
- Delivered exceptional customer service, fostering positive shopping experiences and customer loyalty.
- Assisted in inventory management, ensuring accurate stock levels and efficient product displays.
- Processed transactions promptly, maintaining accuracy in cash handling and sales reporting.
- Collaborated with team members to achieve store sales goals and enhance overall performance.
- Trained new associates on operational procedures, promoting adherence to company standards and policies.
- Resolved customer inquiries effectively, enhancing satisfaction through tailored solutions and support.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Implemented merchandising strategies, optimizing product placement for maximum visibility and appeal.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Associate of Science - Pre Pharmacy
Howard Community College
Columbia, Maryland, MD05-2011
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Time management skills
- Loading and unloading
- Clean driving record
Accomplishments
- Supervised team of 20 staff members.
- Achieved finishing on time through effectively helping with management of the team.
- Collaborated with team of 20 in the development of cutting operation cost.
- Documented and resolved operation problems which led to smoother running operation.
Certification
- Driver Training
- Certified delivery driver, Amazon
Languages
English
Native or Bilingual
French
Native or Bilingual
Interests
- 3D Printing
- Volunteering with youth sports programs as a coach
- Participating in fundraising events to support local charities, schools, or community projects
- Artificial Intelligence (AI) and Machine Learning
- Developing software, websites, and apps in various programming languages
- Running
- Design and Build Websites
- Team Sports
- Drone Piloting
- Exploring various forms of art, such as music, poetry, and painting, to nurture creativity and personal growth
- App Development
- Committed to improving personal fitness through regular participation in running
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridTimeline
Delivery Driver
Amazon
01.2019 - Current
Business Owner
Gift Box Electronics
01.2018 - Current
Sales Associate
Model's Sporting Goods
01.2015 - 01.2016
Driver
Uber
01.2014 - Current
Operations Supervisor
UPS Freight
01.2002 - 01.2017
Associate of Science - Pre Pharmacy
Howard Community College