ORNELA MECO
Watertown
Summary
Dedicated and compassionate recent nursing graduate with a strong foundation in client care and a natural ability to connect with patients through empathy and active listening. Brings over 10 years of customer service and sales experience, with a proven track record of turning customer dissatisfaction into positive outcomes. Skilled in building trust, problem-solving under pressure, and delivering high-quality care and support in both clinical and customer-facing environments. Eager to bring a patient-centered approach and strong interpersonal skills to a dynamic healthcare team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Consultant - Manager
Watertown
01.2017 - Current
- Managed customer service teams to ensure high-quality service delivery
- Developed and implement policies and procedures to improve customer experience
- Addressed inquiries, complaints, and concerns to maintain customer satisfaction
- Generated reports on performance, complaints, and trends, improving service quality
Guest Server Associate
Watertown
01.2015 - 01.2018
- Delivered excellent customer service by ensuring guests' needs were met promptly
- Assisted with organizing events and managing guest requests
- Maintained a clean and welcoming environment for customers
Education
Associate Degree - Nursing
Naugatuck Valley Community College
Waterbury, CT05.2025
Bachelor of Science - Allied Health Sciences
University of Connecticut
Waterbury, CT12.2022
High School - undefined
Watertown High School
Watertown, CT05.2017
Skills
- Call center experience
- Complaint handling
- Inventory tracking
- Inbound call management
- Documentation
- Computer proficiency
- Customer service
- Problem-solving
- Time management
- Team collaboration
- Active listening
- Adaptability and flexibility
Certification
- CNA License, 2017-05
- BLS Certified, 2023-06
- Mental Health First Aid Certified, 2015-01
- Environmental Infection Control Certification, 2025-02
- American Nurses Association Member, Current
LANGUAGES
English, Fluent
Albanian, Fluent
Timeline
Customer Service Consultant - Manager
Watertown
01.2017 - Current
Guest Server Associate
Watertown
01.2015 - 01.2018
Bachelor of Science - Allied Health Sciences
University of Connecticut
High School - undefined
Watertown High School
Associate Degree - Nursing
Naugatuck Valley Community College
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