Ornelia Awombi
Silver Spring,MD
Summary
Dynamic Store Manager with a proven track record at Everything but Water, excelling in customer service and problem-solving. Enhanced customer satisfaction through effective staff training and inventory management. Recognized for fostering a positive work environment and implementing cross-selling techniques to boost sales. Committed to maintaining high standards in operations and merchandising.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Everything but Water
02.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Assistant Manager Stockroom
White House Black Market
01.2018 - 02.2020
- Handling merchandise, shipments, and receptions
- Responsible for transfers, defective and damaged merchandise
- Responsible for replenishment and organized stockroom
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, a positive work environment.
- Communicated with the store manager and the visual to keep the merchandise standards on the floor and in the stockroom
- Handling re-ticked,sales
Manager -women Visual
Zara
03.2015 - 12.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Lead visual merchandising and display
Education
Bachelor of Arts - International Relations And Business
University of Baltimore
Baltimore01-2017
Associate of Arts - General Studies
Montgomery College
Rockville, MD05-2014
Djoue Dabany
Libreville, Gabon01-2008
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Cross-selling techniques
- Products knowledge
- Execution
- Maintenance
- Organized
- Communicate
- Sales expertise
- Strategies
- Responsible
Certification
Scrum Master
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Store Manager
Everything but Water
02.2020 - Current
Assistant Manager Stockroom
White House Black Market
01.2018 - 02.2020
Manager -women Visual
Zara
03.2015 - 12.2019
Bachelor of Arts - International Relations And Business
University of Baltimore
Associate of Arts - General Studies
Montgomery College
Djoue Dabany
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