Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ornelia Dossou

Atlanta,GA

Summary

Business-minded Operations Associate known for verifying received data against orders for accuracy. Highly energetic with over five years of experience collaborating with other team members and handling shipping tasks. Remains calm and poised while managing high-volume workloads.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Associate

TechStyle Fashion
Atlanta, GA
08.2021 - Current
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Communicated with internal personnel to provide status updates for both shipping and receiving dates.
  • Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents

Sales Manager

Fabrik Style
Atlanta, GA
08.2021 - 12.2021
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

Corporate Leader

Boom Media Global
Smyrna, GA
02.2020 - 07.2021
  • Improve customer experience via experiential marketing by directly engaging with consumers on behalf of Fortune 500 companies
  • Planned, coordinated, and directed daily marketing events to enhance brand experience, customer satisfaction, and customer acquisition for clients
  • Increased overall sales metrics by consistently performing as one of the top salespeople in firm each month.

General Manager

Tanti’s Hair Braiding
Riverdale, GA
01.2014 - 03.2021
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Directed successful operational turnaround, eliminating over $20,000 in debt

Operations Associate

Zara
Atlanta, GA
11.2019 - 02.2020
  • Managed inventory for clothing and accessories to assess overall stock keeping units (SKUs), product location, and product availability
  • Collaborated with domestic and foreign creative directors to better understand design approach and product availability.
  • Collaborated with vendors to orchestrate efficient shipments of 5,000 products to more than 3,400 weekly customers

Education

BBA - Business Administration

Georgia State University
Atlanta, GA
05.2023

Associate of Arts - Business Administration And Management

Atlanta Metropolitan State College
Atlanta, GA
05.2019

Skills

  • Inventory maintenance and oversight
  • Process improvements
  • Project planning
  • Organizational leadership
  • Date management
  • Talent Development
  • Client Relations
  • Operations Management

Certification

  • Project Management, Google

Timeline

Operations Associate

TechStyle Fashion
08.2021 - Current

Sales Manager

Fabrik Style
08.2021 - 12.2021

Corporate Leader

Boom Media Global
02.2020 - 07.2021

Operations Associate

Zara
11.2019 - 02.2020

General Manager

Tanti’s Hair Braiding
01.2014 - 03.2021

BBA - Business Administration

Georgia State University

Associate of Arts - Business Administration And Management

Atlanta Metropolitan State College
Ornelia Dossou