Ornelia Dossou
Atlanta,GA
Summary
Business-minded Operations Associate known for verifying received data against orders for accuracy. Highly energetic with over five years of experience collaborating with other team members and handling shipping tasks. Remains calm and poised while managing high-volume workloads.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Associate
TechStyle Fashion
Atlanta, GA
08.2021 - Current
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents
Sales Manager
Fabrik Style
Atlanta, GA
08.2021 - 12.2021
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Corporate Leader
Boom Media Global
Smyrna, GA
02.2020 - 07.2021
- Improve customer experience via experiential marketing by directly engaging with consumers on behalf of Fortune 500 companies
- Planned, coordinated, and directed daily marketing events to enhance brand experience, customer satisfaction, and customer acquisition for clients
- Increased overall sales metrics by consistently performing as one of the top salespeople in firm each month.
General Manager
Tanti’s Hair Braiding
Riverdale, GA
01.2014 - 03.2021
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Directed successful operational turnaround, eliminating over $20,000 in debt
Operations Associate
Zara
Atlanta, GA
11.2019 - 02.2020
- Managed inventory for clothing and accessories to assess overall stock keeping units (SKUs), product location, and product availability
- Collaborated with domestic and foreign creative directors to better understand design approach and product availability.
- Collaborated with vendors to orchestrate efficient shipments of 5,000 products to more than 3,400 weekly customers
Education
BBA - Business Administration
Georgia State University
Atlanta, GA05.2023
Associate of Arts - Business Administration And Management
Atlanta Metropolitan State College
Atlanta, GA05.2019
Skills
- Inventory maintenance and oversight
- Process improvements
- Project planning
- Organizational leadership
- Date management
- Talent Development
- Client Relations
- Operations Management
Certification
- Project Management, Google
Timeline
Operations Associate
TechStyle Fashion
08.2021 - Current
Sales Manager
Fabrik Style
08.2021 - 12.2021
Corporate Leader
Boom Media Global
02.2020 - 07.2021
Operations Associate
Zara
11.2019 - 02.2020
General Manager
Tanti’s Hair Braiding
01.2014 - 03.2021
BBA - Business Administration
Georgia State University
Associate of Arts - Business Administration And Management
Atlanta Metropolitan State College