Ornella Tchapdu
Hampshire,IL
Summary
An attentive individual committed to thoroughly listening to guest requests or concerns and addressing them with prompt responses. A highly motivated employee with a desire to take on new challenges and does well working unsupervised. Adept at quickly mastering new skills and working under pressure. I am a perfect fit across diverse settings due to my time management and organizational skills. Currently seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Gas Station Attendant
Road Ranger
Hampshire, IL
05.2024 - 10.2024
- Greeted customers, answered questions and provided assistance with purchases.
- Operated cash register to process customer transactions accurately and efficiently.
- Assisted customers in locating items throughout the store.
- Verified age requirements for purchase of alcohol and tobacco products.
- Monitored and restocked convenience store items, including food, beverages, and automotive products.
Crew Member
Dunkin Dounts
Pingree Grove, IL
11.2023 - 09.2024
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Interacted pleasantly with guests to deliver quality customer service.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Activity Aide
Avondale Estates Of Elgin
Elgin, IL
03.2022 - 10.2023
- Assisted with planning and implementing activities for elderly residents, including art classes, music therapy, and physical exercise.
- Maintained a clean environment before, during, and after each activity session.
- Educated family members about the importance of leisure time activities for seniors.
- Collaborated with other staff members to ensure that the needs of all participants are met.
- Kept detailed records of each participant's progress throughout the program period.
Cashier
McDonald's
Hampshire, IL
09.2020 - 12.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High School Diploma -
Hampshire High School
Hampshire, IL05-2021
Some College (No Degree) -
Elgin Community College
Elgin, ILSkills
- Customer Service
- Time Management
- Verbal and written communication
- Telephone Etiquette
- Documentation skills
- Information Protection
- OPERA
- Organization skills
- Calendar Management
Affiliations
- Volunteering at local food banks
- Meetups
- Distance walking
- Writing
- Songwriting
Languages
English
Native/ Bilingual
French
Limited
Certification
- CPR license
References
References available upon request.
Timeline
Gas Station Attendant
Road Ranger
05.2024 - 10.2024
Crew Member
Dunkin Dounts
11.2023 - 09.2024
Activity Aide
Avondale Estates Of Elgin
03.2022 - 10.2023
Cashier
McDonald's
09.2020 - 12.2021
High School Diploma -
Hampshire High School
Some College (No Degree) -
Elgin Community College
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