Ortega Robinson
Tucker,GA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Experienced with overseeing shipping and receiving operations to maintain smooth workflow. Utilizes strategic planning to optimize logistics and inventory management. Track record of fostering safe and efficient workplace while mentoring team members.
Overview
10
10
years of professional experience
Work History
Shipping and Receiving Lead
US Electrical Services
10.2024 - Current
- Coordinated shipping and receiving operations to ensure timely and accurate order fulfillment.
- Utilized inventory management systems to track shipments and maintain stock levels.
- Trained team members on safety protocols and best practices for handling products.
- Inspected incoming and outgoing shipments for quality assurance and compliance with standards.
- Collaborated with suppliers to resolve discrepancies in orders and improve delivery processes.
- Assisted in developing training materials for new hires on shipping and receiving procedures.
Call Center Representative
50 Floor
05.2015 - 10.2024
- Resolved customer inquiries efficiently, ensuring high satisfaction rates.
- Managed multiple phone lines while maintaining accurate call logs and documentation.
- Trained new representatives on protocols and best practices for effective communication.
- Collaborated with team members to streamline workflows and enhance service delivery.
- Analyzed customer feedback to identify areas for process improvement and training needs.
- Developed comprehensive knowledge of product offerings to provide accurate information to customers.
- Implemented strategies that reduced average response times and improved overall call quality.
Assistant Electrician
Unger Electric
02.2023 - 08.2024
- Assisted in installation and maintenance of electrical systems, ensuring compliance with safety standards.
- Supported senior electricians in troubleshooting electrical issues, enhancing problem-solving efficiency.
- Collaborated on wiring projects, improving teamwork and communication among crew members.
- Maintained tools and equipment, ensuring readiness for daily operations and minimizing downtime.
- Conducted routine inspections of electrical installations, identifying potential hazards proactively.
Education
No Degree - Mass Communication
Fort Valley State University
Fort Valley, GASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Microsoft outlook
- Professional telephone demeanor
- Data collection
Timeline
Shipping and Receiving Lead
US Electrical Services
10.2024 - Current
Assistant Electrician
Unger Electric
02.2023 - 08.2024
Call Center Representative
50 Floor
05.2015 - 10.2024
No Degree - Mass Communication
Fort Valley State University