Jonathan Arrendell
Bronx,NY
Summary
Detail-oriented administrative and customer service professional with extensive experience in high-volume, fast-paced environments, including aviation, transportation, and front-desk operations. Expertise in managing scheduling, documentation, customer relations, and multi-line communications with precision and professionalism. Recognized for strong problem-solving abilities, adaptability, and a commitment to exceptional client service. Eager to leverage robust guest services experience in an administrative, clerical, or patient access role within a healthcare or hospital setting to enhance operational efficiency and foster positive interactions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Desk Associate / Maintenance Supervisor / Gym Floor Supervisor
Equinox Gym
New York, NY
01.2016 - Current
- Supervised daily gym floor operations to ensure safety, cleanliness, and member satisfaction.
- Coordinated preventive maintenance and equipment readiness across fitness areas.
- Supported front desk operations including high-volume member check-ins and scheduling.
- Monitored facility standards and enforced company policies and safety protocols.
- Responded quickly to member concerns and resolved issues professionally.
- Assisted management with operational coverage during peak hours.
- Maintained accurate service logs and incident reports.
- Delivered premium customer service in a high-end fitness environment.
Customer Service Representative / Ramp Coordinator
Arrindell Aviation by Signature
01.2012 - 01.2015
- Processed passenger check-in, boarding, and travel documentation.
- Coordinated ground operations with Delta, Sunwing, Sun Country, and DAE.
- Communicated effectively with international travelers in multiple languages.
- Maintained operational accuracy under high-pressure flight schedules.
- Supported on-time departures through strong team coordination.
- Princess Juliana Airport (SXM)
Education
Liberal Arts -
Bronx Community College
2155 University Ave, Bronx, NY 10453High School Diploma -
Victor Manuel Espaillat High School
Dominican Republic06-2011
Skills
- Scheduling & Appointment Coordination
- Data Entry & Record Accuracy
- Attention to Detail
- Confidential Records Handling
- Customer Service & Front Desk Support
- Multi-Line Phone & Communication Skills
- Organization & Time Management
- Multitasking in Fast-Paced Environments
- Problem-Solving & Conflict Resolution
- Microsoft Office (Word, Excel, Outlook)
- Policy & Procedure Compliance
- Documentation & File Management
- Bilingual Communication (English & Spanish, Basic French)
Certification
- TLC Driver License — New York
- COVID-19 Vaccination Record
Timeline
Front Desk Associate / Maintenance Supervisor / Gym Floor Supervisor
Equinox Gym
01.2016 - Current
Customer Service Representative / Ramp Coordinator
Arrindell Aviation by Signature
01.2012 - 01.2015
Liberal Arts -
Bronx Community College
High School Diploma -
Victor Manuel Espaillat High School