ORSOLYA KARLOSAK
Senior Investigator
Scottsdale,USA
Summary
Senior Investigator working currently for the State of Arizona. conducted many thorough and in-depth investigations. Prepared and gathered evidence for subpoenas and prosecutions. Successfully managed high-dollar amount cases while ensuring compliance with Sate and Federal laws. working hand in hand with other State agencies including the Secret service. I'm proud of my accomplishments, but I'm open to excell even further with the right team and the right firm. I'm open currently to offers, due to many budget cute for the State. If my knowledge, skills and expertise are needed, I can train, I can lead, and I most certainly will produce.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Senior Investigator
Government, State Level Arizona
02.2025 - Current
- Participated in ongoing professional development opportunities related to the field of investigation keeping up-to-date on current trends techniques.
- Ensured compliance with all federal, state, local laws/regulations during the course of conducting investigations.
- Planned and supervised surveillance operations.
- Updated documents, prepared reports, and maintained case files.
- Analyzed complex data sets to identify patterns and trends in criminal behavior, contributing to proactive crime prevention measures.
- Collaborated with law enforcement agencies to facilitate joint investigations and share crucial information.
- Assisted legal teams in preparing litigation materials based on well-documented evidence gathered during investigations.
- Interviewed and interrogated suspects.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
- Collaborated with federal agencies on investigations.
- Gathered facts from interviews of suspects, witnesses, and complainants.
- Oversaw criminal cases, coordinated investigations, and prepared evidence and investigators for court cases.
Fraud Detection Specialist I
USAA
02.2024 - 03.2025
- Identified and investigated suspicious financial transactions, evaluating potential risk of fraud
- Presented results of investigations to senior management team members and made recommendations for corrective actions when necessary
- Used multiple operating systems and verification tools to optimize detection and prevention of fraud
- Observed customer transactions to identify fraudulent activity
- Utilized strong analytical skills to review multiple banking products and systems to determine occurrence of financial abuse
- Determined existing fraud trends by analyzing accounts and transaction patterns
- Conducted in-depth investigations of suspicious financial activity such as suspected money-laundering efforts
- Created and maintained logs, records, and databases of information about fraudulent activity
- Prepared written reports of investigation findings
- Created detailed reports on all findings related to fraud investigations
- Escalate potentially suspicious activity and high risk customers for further review
- Analyzed data to detect patterns indicative of fraudulent activities and identified opportunities for improvement in existing processes
RCA Specialist in the KYC Department for Controls & governance
Bank of the West
01.2019 - 02.2023
- Answer incoming customer calls and inquiries in a professional manner while providing appropriate technical/product related information
- Including lots of research and resolving any and all customer complaints and billing issues
- Providing documentations as well title/UCC reports and so forth
- Document all contracts, actions, and responses in the customer database
- Maintained working knowledge of products and services, did a lot of ACH Wire transfers, well trained on anti money laundering, preparing reports and correspondence, making charts as needed, as well performing other duties
- I was promoted twice within a year, as well, I was head of the quality assurance team, I worked on risk & audit management as well as checking everyone's work on high end documents prior to approvals
Account Management Specialist
Wells Fargo
02.2015 - 01.2019
- Taking inbound calls from customers regarding accounts on Leases and Loans, responding to inquiries and emails from customers and vendors
- As well providing data, including payment details, insurance claims, tax inquiries, audit confirmations, payoff inquiries, title related issues, ACH setup and much more
- Address all customer service inquiries in a professional, timely fashion
- Analyzing and explaining answering and understanding any and all questions along with providing documentation and resolving any issues efficiently and in a timely fashion
- Working very closely with other departments internally and externally
- Extensive knowledge of commercial loans, documentation and legal terms
Education
Associates - Business Management
PV Community College
Phoenix, AZSkills
Strong team leadership skills
Held many client meetings
Employee mentoring and training
Strong relationship building skills
Excellent communication skills
Fraud investigation
Suspicious activity reporting
Fraud detection/Identification
Investigation documentation
Investigative techniques
Teamwork and collaboration
Anti-fraud systems
Activity monitoring
Banking operations
Financial crimes investigation
Expert interviewing skills
Insurance fraud
Languages
- Hungarian, Fluent
- Spanish, Fluent
- English, Fluent
Timeline
Senior Investigator
Government, State Level Arizona
02.2025 - Current
Fraud Detection Specialist I
USAA
02.2024 - 03.2025
RCA Specialist in the KYC Department for Controls & governance
Bank of the West
01.2019 - 02.2023
Account Management Specialist
Wells Fargo
02.2015 - 01.2019
Associates - Business Management
PV Community College