ORSOLYA KARLOSAK
Scottsdale
Summary
I'm looking to start new employment as soon as possible. I'm taking offers and setting up interviews at this time. I would like to explain my shorter stay at my last position as a senior investigator for the State of AZ. This department has been terminated on 7/31/25 By the Attorney General, due to budget cuts. My previous employment with USAA ended a year to the day, due to my contract ending. With that said, I'm looking for long-term employment, or something that could turn into a permanent position. I have worked from home for the past five years, but I can travel for work; it is not an issue. I don't have small kids or a spouse; really, I have no distractions. I'm fully committed to my work, to grow, and to evolve.
Updated 7/2025
Overview
10
10
years of professional experience
Work History
Senior Investigator for the Inspector General
Government, State Level Arizona
05.2025 - 07.2025
- Ensured compliance with all federal, state, local laws/regulations during the course of conducting investigations.
- Planned and supervised surveillance operations.
- Updated documents, prepared reports, and maintained case files.
- Analyzed complex data sets to identify patterns and trends in criminal behavior, contributing to proactive crime prevention measures.
- Collaborated with law enforcement agencies to facilitate joint investigations and share crucial information.
- Assisted legal teams in preparing litigation materials based on well-documented evidence gathered during investigations.
- Interviewed and interrogated suspects.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
- Collaborated with federal agencies on investigations.
- Gathered facts from interviews of suspects, witnesses, and complainants.
- Oversaw criminal cases, coordinated investigations, and prepared evidence and investigators for court cases.
Fraud Specialist III
USAA
02.2024 - 03.2025
- Identified and investigated suspicious financial transactions, evaluating potential risk of fraud
- Presented results of investigations to senior management team members and made recommendations for corrective actions when necessary
- Used multiple operating systems and verification tools to optimize detection and prevention of fraud
- Observed customer transactions to identify fraudulent activity
- Utilized strong analytical skills to review multiple banking products and systems to determine occurrence of financial abuse
- Determined existing fraud trends by analyzing accounts and transaction patterns
- Conducted in-depth investigations of suspicious financial activity such as suspected money-laundering efforts
- Created and maintained logs, records, and databases of information about fraudulent activity
- Prepared written reports of investigation findings
- Created detailed reports on all findings related to fraud investigations
- Escalate potentially suspicious activity and high risk customers for further review
- Analyzed data to detect patterns indicative of fraudulent activities and identified opportunities for improvement in existing processes
RCA Specialist in the KYC Department for Controls & governance
Bank of the West
01.2019 - 02.2023
- Answer incoming customer calls and inquiries in a professional manner while providing appropriate technical/product related information
- Including lots of research and resolving any and all customer complaints and billing issues
- Providing documentations as well title/UCC reports and so forth
- Document all contracts, actions, and responses in the customer database
- Maintained working knowledge of products and services, did a lot of ACH Wire transfers, well trained on anti money laundering, preparing reports and correspondence, making charts as needed, as well performing other duties
- I was promoted twice within a year, as well, I was head of the quality assurance team, I worked on risk & audit management as well as checking everyone's work on high end documents prior to approvals
Account Management Specialist
Wells Fargo
02.2015 - 01.2019
- Taking inbound calls from customers regarding accounts on Leases and Loans, responding to inquiries and emails from customers and vendors
- As well providing data, including payment details, insurance claims, tax inquiries, audit confirmations, payoff inquiries, title related issues, ACH setup and much more
- Address all customer service inquiries in a professional, timely fashion
- Analyzing and explaining answering and understanding any and all questions along with providing documentation and resolving any issues efficiently and in a timely fashion
- Working very closely with other departments internally and externally
- Extensive knowledge of commercial loans, documentation and legal terms
Education
Associates - Business Management
PV Community College
Skills
- Customer relationship management
- Financial transaction monitoring
- Case management
- Anti-fraud systems
- Dispute resolution
- Banking operations
- Financial crimes investigation
- Risk assessment
- Credit card fraud
- Detailed report writing
- Investigative reporting
- Fraud detection techniques
- Relationship building
- Know your customer
- Sanctions screening
- AML compliance
- Critical thinking
- Multitasking Abilities
- Interviewing skills
- Money laundering investigations
Languages
Spanish
Full Professional
Hungarian
Native or Bilingual
German
Full Professional
English
Native or Bilingual
Timeline
Senior Investigator for the Inspector General
Government, State Level Arizona
05.2025 - 07.2025
Fraud Specialist III
USAA
02.2024 - 03.2025
RCA Specialist in the KYC Department for Controls & governance
Bank of the West
01.2019 - 02.2023
Account Management Specialist
Wells Fargo
02.2015 - 01.2019
Associates - Business Management
PV Community College
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