Hard-working professional with 3+ years of experience and a proven knowledge of complaint resolution and customer satisfaction. Aiming to leverage my skills to successfully fill the Design role at your establishment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Richard Ortega
Product Designer
Brooklyn,NY
Summary
Overview
10
years of professional experience
Work History
Happy Fun Hideaway
BARTENDER
06.2020 - Current
Job overview
- Head operations for event production on multiple nights a week for this establishment
- Ensuring the social media page is well-curated and updated regularly.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Prepare cocktails and other drinks by mixing ingredients to create different effects on both alcoholic and non-alcoholic beverages.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
The Deep End
BARTENDER/SERVER
02.2018 - Current
Job overview
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
After School Programs Inc.
Teacher's Assistant
03.2014 - 12.2015
Job overview
- Coordinated all physical activities including scrimmage games, obstacle courses, and instructional demonstrations for the whole group.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
Education
LaGuardia Community College of The City University of New YorkLong Island City, NY
Associate of Arts from Liberal Arts And Sciences
06.2024
University Overview
Columbia University in The City of New YorkNew York, NY
UX/UI Bootcamp from Engineering Technology
03.2024
University Overview
- [4.0] GPA
BRIDGEWATER STATE UNIVERSITYBridgewater, MA
Completed coursework towards Doctor of Physical Education (D.P.E.) Teaching
01.2016
University Overview
LASALLE ACADEMYManhattan, NY
High School Diploma
09.2012
University Overview
GPA: 3.3
Skills
- Highly reliable
- Strong multitasking
- Adaptive design
- Attention to Detail
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Problem-Solving
- Customer Service
Languages
English
Professional Working
Spanish
Limited Working
Quote
Every problem is a gift—without problems we would not grow.
Timeline
BARTENDER
Happy Fun Hideaway
06.2020 - Current
BARTENDER/SERVER
The Deep End
02.2018 - Current
Teacher's Assistant
After School Programs Inc.
03.2014 - 12.2015
LaGuardia Community College of The City University of New York
Associate of Arts from Liberal Arts And Sciences
Columbia University in The City of New York
UX/UI Bootcamp from Engineering Technology
BRIDGEWATER STATE UNIVERSITY
Completed coursework towards Doctor of Physical Education (D.P.E.) Teaching
LASALLE ACADEMY
High School Diploma
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