Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ortencia Garza

Dallas,TX

Summary

Accomplished Store Manager with a proven track record at Rent A Center Warehouse & Retail Store, enhancing customer satisfaction and streamlining operations. Expert in merchandise stocking and problem-solving, significantly improving inventory management and loss prevention. Demonstrates strong leadership and money handling skills, driving team performance and operational efficiency.

Overview

15
15
years of professional experience

Work History

Counter Parts Mgr

Autozone
09.2021 - 01.2023
  • Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
  • Warmly welcomed customers upon approaching counter and placing orders.
  • Increased customer satisfaction by providing efficient and friendly service at the counter.
  • Provided expert product knowledge to assist customers in making informed decisions about their purchases.
  • Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
  • Contributed to inventory management, accurately tracking stock levels and ensuring availability of popular items.
  • Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
  • Implemented loss prevention measures to minimize shrinkage and protect company assets.
  • Processed returns and exchanges swiftly, adhering to store policies while maintaining positive customer relationships.
  • Managed cash transactions for accurate accounting and minimized discrepancies.
  • Conducted regular audits of cash registers and reconciled any discrepancies promptly, upholding financial integrity and accountability.

Seafood Dept Mgr

Fiesta Mart LLC
03.2015 - 11.2020
  • Streamlined department operations by implementing efficient processes for order fulfillment and stocking procedures.
  • Developed a well-trained team by conducting regular training sessions on seafood knowledge, safety, and customer service skills.
  • Optimized staff scheduling based on anticipated customer traffic patterns, reducing labor costs while maintaining excellent service levels.
  • Established strong relationships with local fishermen and suppliers to source fresh, sustainably caught seafood whenever possible.
  • Assisted with department budgeting and forecasting, ensuring alignment with overall store financial goals and objectives.
  • Maintained high-quality standards by ensuring proper storage, temperature control, and handling of seafood products.
  • Increased sales through effective merchandising, attractive displays, and strategic product placement.
  • Managed inventory levels efficiently by conducting regular stock checks and placing timely orders with suppliers.
  • Evaluated supplier performance regularly to ensure consistent delivery of high-quality products at competitive prices.
  • Performed regular quality control checks on incoming shipments, rejecting any subpar products and working closely with suppliers to address any issues promptly.
  • Improved profit margins through effective cost control measures and accurate pricing strategies.
  • Ensured compliance with all applicable health codes and regulations to maintain a safe working environment for employees and customers alike.
  • Prepared and placed seafood cuts and products in display counter to appeal to customers.
  • Created clean and inviting appearance for fresh seafood cases to encourage sales.
  • Managed daily work schedules for seafood staff.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Store Mgr

Rent A Center Warehouse & Retail Store
09.2007 - 09.2015
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Education

Business Management

TCJC
Ft Worth, Tx

ASE Certified - Gas And Diesel Engines

Lincoln Tech Institute
Grand Prairie, TX
06.1994

GED -

San Marcos High School
San Marcos, TX
08.1987

Skills

  • Money Handling
  • Merchandise Stocking
  • Records Management
  • Product Inspection
  • Loss Prevention
  • Problem-Solving

Languages

English and Spanish
Native or Bilingual

Timeline

Counter Parts Mgr

Autozone
09.2021 - 01.2023

Seafood Dept Mgr

Fiesta Mart LLC
03.2015 - 11.2020

Store Mgr

Rent A Center Warehouse & Retail Store
09.2007 - 09.2015

Business Management

TCJC

ASE Certified - Gas And Diesel Engines

Lincoln Tech Institute

GED -

San Marcos High School

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Ortencia Garza