Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Websites
Languages
Timeline
Generic

Ory Segev

Woodland Hills

Summary

Experienced Technical Analyst with over 12 years in complex instrumentation systems. Successfully enhanced product value by analyzing technical advancements, which informed strategic decisions. Additionally, led cross-functional teams to bridge product gaps, improving market positioning. Passionate about technology and robotics, I am eager to apply my skills in AI memory development to drive innovative solutions.

Overview

8
8
years of professional experience

Work History

Technical Product Market Analyst

JFrog
Tel-Aviv/Netanya
08.2021 - 02.2023
  • Analyzed technical advancements to inform product roadmap and maximize value.
  • Conducted market research by gathering data from industry reports, trade journals, and government documents.
  • Collaborated with cross-functional teams to identify market opportunities and enhance positioning.
  • Participated in brainstorming sessions, generating innovative solutions for organizational challenges.
  • Provisioned and tested DevOps and CI/CD products to provide quality assurance insights.

Escalation Manager - Support (Saas)

Contentsquare (Former Clicktale)
Ramat-Gan
01.2021 - 06.2021
  • Coordinated with R&D, CS, Sales, and Support teams to resolve critical situations effectively.
  • Provided leadership during times of organizational change or crisis situations.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Developed procedures for troubleshooting complex issues to prevent future occurrences.
  • Enhanced escalation process, resulting in improved response time and increased customer satisfaction.

Support Engineer

Contentsquare (Former Clicktale)
Ramat-Gan
09.2017 - 07.2018
  • Collaborated with stakeholders to identify root causes of data loss for swift resolution.
  • Configured APIs for client use, enhancing overall service offerings.
  • Documented support processes to improve operational efficiency.
  • Maintained comprehensive documentation of support requests and solutions for knowledge sharing.
  • Assisted in product testing to ensure adherence to quality standards before release.
  • Identified issues and implemented effective solutions for quick remediation.
  • Provided technical support via phone and email, troubleshooting hardware and software issues.
  • Trained team members on relevant technologies and procedures to ensure consistent knowledge transfer.

Tier 1 Support Engineer

CWT Digital
Tel-Aviv
09.2014 - 08.2017
  • Provided tier 1 support for mobile and web applications, ensuring seamless user experience.
  • Troubleshot issues using SQL queries and log analysis, facilitating timely resolutions.
  • Prioritized production defects, aiding R&D departments in swift action.

Education

Bachelor of Science - Information Systems

Academic College of Tel Aviv -Yafo
Tel Aviv, IL
09.2016

Skills

  • DevSecOps and CI/CD
  • Problem solving
  • Attention to detail
  • Time management
  • Analytical tools
  • Quantitative analysis
  • Technical analysis
  • Customer support and care
  • Negotiation skills
  • Analytical thinking
  • Troubleshooting expertise
  • Media production
  • Training material development

Hobbies and Interests

Household DIY, Automotive DIY, 4X4 offroading/camping, Skateboarding, Heavy-duty Youtube consumer (my encyclopedia)

Languages

English
Native/ Bilingual
Hebrew
Native/ Bilingual
Spanish
Limited

Timeline

Technical Product Market Analyst

JFrog
08.2021 - 02.2023

Escalation Manager - Support (Saas)

Contentsquare (Former Clicktale)
01.2021 - 06.2021

Support Engineer

Contentsquare (Former Clicktale)
09.2017 - 07.2018

Tier 1 Support Engineer

CWT Digital
09.2014 - 08.2017

Bachelor of Science - Information Systems

Academic College of Tel Aviv -Yafo

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