ORYAN SOLAKA
Clinton Township,MI
Summary
Experienced automotive and retail operations leader with 4+ years of management experience and 6+ years of hands-on automotive service experience. Proven ability to lead service-center teams, train and develop employees, manage daily operations, maintain safety standards, control inventory, support sales performance, and deliver a strong customer experience. Experienced in high-volume automotive service environments, including oil changes, preventive maintenance services, fluid services, filters, wipers, and vehicle service recommendations. Skilled in scheduling, labor management, POS systems, cash handling, inventory control, customer service, and Microsoft Office. Known for adapting quickly to new systems, coaching team members, and maintaining efficient shop operations.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Shop Manager
TAKE 5 OIL CHANGE
, Michigan
01.2026 - Current
- Lead daily service-center operations while maintaining Take 5 standards for safety, customer service, productivity, and quality.
- Direct and coach team members while supporting vehicle services and maintaining an efficient workflow throughout the shop.
- Train employees on service procedures, customer interaction, safety practices, and operational expectations.
- Supported recruiting, interviewing, onboarding, and scheduling to develop a skilled workforce and ensure operational readiness.
- Monitored daily sales and operational performance, communicating clear expectations to enhance team accountability.
- Handle customer concerns professionally and work toward appropriate service resolutions.
- Reinforce safe work practices and proper procedures in a fast-paced automotive environment.
- Executed oil change services for various vehicle types, ensuring quality and compliance with safety standards., filter replacements, and wiper replacements.
- Coached employees on customer service and maintenance recommendations, improving customer satisfaction and adherence to manufacturer standards.
Manufacturing Technician
FANUC AMERICA
Rochester Hills, MI
03.2025 - 06.2025
- Assembled and tested robotic systems in a structured manufacturing environment.
- Followed standardized operating procedures, safety requirements, and quality-control processes.
- Worked closely with engineering and supervisory teams to identify and address production issues.
- Maintained accurate documentation and followed ISO 9001 quality standards.
- Demonstrated ability to learn technical processes quickly and work effectively with complex equipment.
- Supported process consistency, workplace organization, and continuous improvement initiatives.
Lube Technician
SUBURBAN FORD OF ROMEO
Romeo, MI
01.2025 - 02.2025
- Conducted oil and filter services while assisting with preventive maintenance tasks to enhance vehicle reliability.
- Executed routine vehicle maintenance services, ensuring optimal vehicle performance and customer satisfaction.
- Followed dealership safety procedures and service standards.
- Engaged with customers and team members to provide clear information on routine vehicle services, fostering trust and collaboration.
Retail Service Manager
VALVOLINE INSTANT OIL CHANGE
, Michigan
01.2020 - 12.2024
- Managed daily operations of high-volume automotive service centers while leading teams focused on customer service, safety, sales, and operational performance.
- Led, coached, trained, and developed employees to meet service-center standards and performance expectations.
- Managed hiring, onboarding, scheduling, and team development to enhance employee performance and service standards.
- Directed workflow as Manager on Duty, ensuring efficient service times and fostering positive customer experiences.
- Managed inventory, product ordering, stocking, organization, and end-of-period inventory responsibility.
- Supported store financial performance through labor management, sales goals, customer retention, and operational controls.
- Conducted and supported preventive maintenance services, including oil changes, filters, wipers, fluid exchanges, and other routine vehicle services.
- Provided service recommendations based on vehicle mileage and manufacturer-recommended maintenance intervals.
- Optimized team assignments and coordinated workflow to minimize service delays and improve overall service efficiency. by coordinating team workflow and assigning employees effectively across service areas.
- Ensured cleanliness of service-center facilities to promote a safe and welcoming environment., organized, stocked, and operational service-center facilities.
- Performed equipment checks and communicated facility or equipment issues requiring attention.
- Built customer loyalty through professional communication, accurate service recommendations, and consistent customer care.
- Earned Valvoline Manager-in-Training/management certifications and completed training related to team personalities and leadership.
Education
High School Diploma -
MADISON HEIGHTS HIGH SCHOOL
01-2017
Skills
- Service center and retail operations
- Team leadership and employee development
- Hiring, training, and onboarding
- Customer service and retention
- Automotive preventive maintenance
- Oil changes and filter replacement
- Fluid services and maintenance recommendations
- Inventory management and ordering
- Scheduling and labor management
- Cash handling and POS operations
- Sales and performance goals
- Safety and OSHA/EH&S compliance
- Store organization and cleanliness
- Equipment and facility maintenance
- KPI and performance tracking
- Microsoft Office 365 applications
- POS systems management
- Inventory control systems
- Scheduling software proficiency
- Mobile technology utilization
- Automotive service equipment expertise
- Automotive Service Equipment
- Service-Center Operations
- Cash Handling
Certification
- Valvoline Manager-in-Training / Management Training
- Valvoline Personality & Team Leadership Training
- Workplace Safety / EH&S; Training
- Automotive Preventive Maintenance Training
- ASE Certification Preparation: Brakes & Braking Systems
LANGUAGES
- English
- Arabic
- Chaldean
Timeline
Shop Manager
TAKE 5 OIL CHANGE
01.2026 - Current
Manufacturing Technician
FANUC AMERICA
03.2025 - 06.2025
Lube Technician
SUBURBAN FORD OF ROMEO
01.2025 - 02.2025
Retail Service Manager
VALVOLINE INSTANT OIL CHANGE
01.2020 - 12.2024
High School Diploma -
MADISON HEIGHTS HIGH SCHOOL