Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Osahon Enehikhare

Oakland,CA

Summary

Detail-oriented Computer Systems and Security Engineer, committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Computer Coordinator

Bart HQ
02.2024 - Current
  • Improved system efficiency by streamlining computer processes and implementing software updates.
  • Configured systems according to prescribed software and hardware frameworks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Monitored systems in operation and quickly troubleshot errors.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Manage user identities, access controls, and permissions using Onelogin Protect seamless Single sign on (SSO) and implementation.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Troubleshoot and resolve users' day-to day computer technical issue.
  • Coordinate and prioritize IT desktop support requests from various departments.
  • Provide technical assistance and troubleshooting for hardware and software issues to ensure smooth operation of desktop systems.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Operates an Administrative computing Help Desk, coordinates responses to user help calls, monitors end-user help calls, analyze and implement solution to requests for support from end users.
  • Document end users reported issues using Remedy ticketing system.
  • Design, deploy, and manage Active Directory (AD) environments, including user provisioning, Password reset, authentication, and security configurations.
  • Reduced downtime with proactive maintenance of hardware and software components.

Senior IT Support Engineer

Janie And Jack
11.2022 - 02.2024
  • Design, deploy, and manage Azure active Directory(Azure AD) environments, including user provisioning, authentication, and security configurations.
  • Provide support to users including onboarding, installing, and upgrading software and hardware setup, and configuring systems and applications
  • Deploy, manage, and support microsoft applications and services, including Exchange Azure, sharePoint, Teams, Dynamics 365 and Onedrive.
  • Configuring and maintaining Apple devices using JAMF to configure macOS and iOS devices.
  • Investigate and diagnose problems quickly and efficiently and coordinate with other engineers or 3rd parties as needed to resolve them.
  • Design, Architect, and administration of enterprise-wide applications used for productivity and collaboration (Zoom, Slack, Atlassian, Jira
  • Account life cycle management from new hires account setup and deactivation
  • Administer, maintain, and support Windows Server environments, ensuring their stability, integrity, and efficient operation.
  • Manage end user accounts, permissions, access rights,and storage allocations
  • Manage user identities, access controls, and permissions using Okta seamless Single sign On(SSO) and implementation.
  • Administer Faronics Deploy to manage Windows devices
  • Manage Endpoint protection and response using SentinelOne
  • Administer and manage emails and URL protection using Mimecast
  • Provided technical support in both on-site and Email, Call.
  • Develop and maintain scripts using Python and PowerShell to automate routine tasks and streamline operational processes.
  • Executed troubleshooting and server support in both in-person and remote situations.
  • Maintained service schedule for software and hardware.
  • Managed and monitored installed systems for highest level of availability.
  • Oversaw development and maintenance of organization computer systems.
  • Administered Genea Mobile Access to users and maintain security access

IT Support Engineer

Skidmore Owings & Merrill (SOM)
01.2021 - 11.2022
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Manage user identities, access controls, and permissions using Okta
  • Utilize Microsoft Intune to manage Windows devices and remote troubleshooting
  • Design, Architect, and administration of enterprise-wide applications used for productivity and collaboration (G-Suite, google drive, sharepoint, Zoom, Teams, ServiceNow
  • Provide support to remote users including onboarding
  • Ensure SLA's are well defined as related to current and future workload volumes
  • Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
  • Assessed business requirements to create focused solutions.
  • Improved systems with addition of new features and infrastructure.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Manage SOM Active Directory.
  • Collaborate with cross functional teams to plan, design, and implement IT infrastructure projects, ensuring seamless integration and alignment with business needs

System Administrator

Ernest & Young
05.2020 - 01.2021
  • Worked with users to determine areas of technology in need of improved usability.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Provisioned new software and hardware for use, following established security policies.
  • onboarding and offboarding of employees.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Passionate about learning and committed to continual improvement.
  • Apple MacBook, Windows OS support and troubleshooting and administration using JAMF and Intune
  • Assists with the deployment of hardware and software to users
    ⦁ Assist with IT equipment and set-up for conference meeting facilities
    ⦁ Coordinate and manage Company computer assets
    ⦁ Troubleshoot and resolve day to day technical issues
    ⦁ Assist with network setup and troubleshoot to ensure stable connection
    ⦁ Resolve Breakfix and swap cases issues
    ⦁ Perform software and Firmware upgrades and testing as needed
    ⦁ Assist with onboarding and off-boarding
    ⦁ Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using ServiceNow
  • Excellent communication skills, both verbal and written.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

IT Support Specialist

HCL Technologies - Bristo Mayer Squibb (BMS)
03.2019 - 04.2020
  • Used ticketing systems to manage and process support actions and requests.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Provided Tier 2 & 3 IT support to non-technical internal users through desk side support services.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Delivered onsite technical support for employees.
  • Assigned system permissions and set up computers to assist with onboarding new employees
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Monitored systems in operation and quickly troubleshot errors.
  • Administer and support Active Directory services, including user management, group policies, and access control.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Assisted with Laptops, Desktop and computer peripherals deployment
    ⦁
  • Implement and maintain Rubrik backup solutions to ensure data protection and disaster recovery readiness.
    ⦁ Troubleshoot and resolve day to day technical issues
    ⦁ Assist with network setup and troubleshoot to ensure there is connectivity
    ⦁ Resolve Breakfix and swap cases issues
    ⦁ Use ServiceNow ticketing system to document employees issues
    ⦁ Assist with onboarding and off-boarding
    ⦁ Coordinate, track, and maintain inventory
    ⦁ Apple MacBook, Windows OS support and troubleshooting
  • Conduct security awareness training
  • Configure and troubleshoot networks, audio/video equipment, and security systems

Techforce Analyst

Salesforce
03.2018 - 04.2019
  • Identified and resolved problems through root cause analysis and research.
  • Manage Azure active Directory(Azure AD) environments, including user provisioning, authentication, and security configurations
  • Deploy, manage, and support G-Suite applications
  • Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Administered and maintained anti-virus and anti-malware software on end-user computing devices.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Manage user identities, access controls, and permissions using Salesforce Authenticator.
  • Configuring and maintaining Apple devices using JAMF to configure macOS and iOS devices.
  • Remote access solution and support to users
  • Solve a broad range of day-to-day onsite technical issues
  • Provisioning Mac, HP, Dell Machines, Desktop deployment
  • Resolved ticketing and document issues using Supportforce
  • Assisted with onboarding and off-boarding
  • Coordinate, track, and maintain inventory
  • Leverage multiple resources or coordinating with other teams in order to meet users needs
  • Meet with users in person to resolve complex technology issues as needed

IT Analyst

Digi Berhad Malaysia
02.2015 - 11.2017
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Enhanced interfaces to promote better functionality for users.
  • Planned computer systems using information engineering, data modeling, and structured analysis.
  • Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
  • Administered and maintained anti-virus and anti-malware software on end-user computing devices.
  • Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Installed and maintained the LAN infrastructure for all computer labs
  • Assisted with windows migration and deployment
    Setup Workstation for New Hire
  • Ensure Campus computers Software are updated as needed
  • Removed malware and viruses from laptops and desktop systems using specialized software
  • Configured new employees workstation, including all hardware, software and peripheral device
  • Support employees having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware

Education

Cybersecurity Specialist Certified -

Baxter Clewis Cybersecurity Academy
Dallas, TX
03.2021

Cloud Computing -

University of Texas At Austin
Austin, TX
02.2020

Full Stack Network Project -

NexGenT Academy
San Jose, CA
06.2019

Full Stack Network Professional (FSNP) -

NexGenT Academy
San Jose, CA
04.2019

MBA - Project Management

Limkokwing University
Malaysia
12.2017

BBA - Business Administration

Limkokwing University Malaysia
Malaysia
12.2015

Diploma in Computer Science -

University of Benin
06.2008

Skills

    Technical Support, Technical Documentation, Troubleshooting and Resolution, Remedial Training Oversight, System Deployment Monitoring, Communication Skills, Software Configuration, Duo Mobile Auth, Technical Troubleshooting, System Analysis, Remote Support, System Updates, Network Topologies , Network Management, Ethernet and Media Access Control, Layer 2 and Layer 3 Switching, Virtual Local Area Networks (VLANs), G-suite, Active Directory SCCM, JAMF, Jira, ServiceNow, Remedy Ticketing Skills, Office 365, Spanning-Tree Protocol, Internet Protocol Static Routing, Routing Protocols (EIGRP, OSPF, BGP), IP Addressing, Subnetting and Access Lists, Network Address Translation (NAT), Networking protocols such as ARP, ICMP, DHCP, FTP, Telnet and SSH, TCP and UDP Fundamentals, Network Cables and Connectors, Cable Making Wireless LANs, Voice over IP Fireware, Azure, AWS, GCP, VMware, Azure, WebInspect, SQL, Linux and Windows OS

Certification

CCNA - Cisco Certified Network Associate

ComPTia Security+ Certified

Full Stack Network Professional Certified (FSNP)



Timeline

Computer Coordinator

Bart HQ
02.2024 - Current

Senior IT Support Engineer

Janie And Jack
11.2022 - 02.2024

IT Support Engineer

Skidmore Owings & Merrill (SOM)
01.2021 - 11.2022

System Administrator

Ernest & Young
05.2020 - 01.2021

IT Support Specialist

HCL Technologies - Bristo Mayer Squibb (BMS)
03.2019 - 04.2020

Techforce Analyst

Salesforce
03.2018 - 04.2019

IT Analyst

Digi Berhad Malaysia
02.2015 - 11.2017

Cybersecurity Specialist Certified -

Baxter Clewis Cybersecurity Academy

Cloud Computing -

University of Texas At Austin

Full Stack Network Project -

NexGenT Academy

Full Stack Network Professional (FSNP) -

NexGenT Academy

MBA - Project Management

Limkokwing University

BBA - Business Administration

Limkokwing University Malaysia

Diploma in Computer Science -

University of Benin

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Osahon Enehikhare