Overview
Work History
Education
Skills
Projects
Timeline
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Osama Salem

PHILADELPHIA,PA

Overview

2
2
years of professional experience

Work History

Computer Specialist

Self Employed
01.2024 - Current
  • Provided comprehensive IT support and consulting services to a diverse client base, including troubleshooting, system upgrades, network setups, and custom-built solutions to meet unique business needs.
  • Successfully designed and implemented the complete IT infrastructure for a new company office, including network setup, hardware installation, software configuration, and security protocols, ensuring seamless operations from day one.
  • Expertly assembled and customized PCs tailored to clients’ specific needs, optimizing performance for gaming, professional software, and general use, while ensuring compatibility and reliability.
  • Provided training sessions to end users on how to use newly installed software applications.

Business Analyst Intern

American Furniture
Philadelphia, PA
08.2023 - 08.2024
  • Analyzed and interpreted complex datasets using SQL to drive business decisions, leading to optimized inventory levels across multiple locations.
  • Developed data visualization dashboards using Tableau/Power BI to provide actionable insights for management and stakeholders.
  • Collaborated with stakeholders to gather, document, and manage business requirements, ensuring alignment between IT and business objectives.
  • Monitored progress of projects against established schedules and budgets.

Sales Technology Support Specialist Intern

SAP
Philadelphia, PA
06.2022 - 06.2023
  • Proficient in troubleshooting and supporting Windows, macOS, and Linux operating systems.
  • Strong understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN setup and troubleshooting.
  • Experienced in using remote support tools like TeamViewer, AnyDesk, and Remote Desktop to assist users.
  • Provided email and account management support, including password resets and access control in Active Directory.
  • Excellent customer service skills, with a focus on clear communication and timely issue resolution.

Education

Bachelor of Science - Information Sciences And Technology

Pennsylvania State University
01-2024

Skills

  • Technical Skills: SQL, PowerBI,Tableau,SAP SSF, Figma, Active Directory, HTML, Excel
  • Operating System: MacOS, Windows
  • Soft Skills: Leadership, TeamWork, Effective Communication, Adaptability, Time Management, Flexibility

Projects

  • PSU Library Website Redesign

Led the redesign of the Penn State University Library website using Figma, creating wireframes and interactive prototypes to enhance user experience and accessibility. Incorporated feedback from usability testing and collaborated with stakeholders to deliver a more intuitive and user-friendly interface.

  • American Furniture Container Program

Conducted a comprehensive analysis of sales data from six locations to design a strategic container program. Utilized insights to identify high-demand items for bulk purchasing, aiming to reduce costs and boost profitability through optimized inventory management and targeted procurement strategies.

Timeline

Computer Specialist

Self Employed
01.2024 - Current

Business Analyst Intern

American Furniture
08.2023 - 08.2024

Sales Technology Support Specialist Intern

SAP
06.2022 - 06.2023

Bachelor of Science - Information Sciences And Technology

Pennsylvania State University

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Osama Salem