Osama (Sam) Ahmad
Ennis,TX
Summary
Dedicated, self-motivated, results driven professional with a history of meeting company goals utilizing consistent and organized practices. Background in increasing profits, reducing cost and transforming customer service standards. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.
Overview
16
16
years of professional experience
Work History
Owner/Founder
DFW Truck Center
03.2022 - Current
Owner/Manager
Galaxy Truck Wash & Lube
01.2010 - 03.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed and motivated employees to be productive and engaged in work.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, vendors and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and vendors through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Manager of Operations
Galaxy Truck Wash & Lube
01.2008 - 01.2010
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Optimized storage solutions within warehouse to maximize space utilization while maintaining organization standards.
- Inventory control procedures to minimize stockouts and excess inventory levels.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organizations bottom line results.
Education
Bachelor of Science - Business Administration
The University of Texas At Dallas
Richardson, TX12.2009
Skills
- Customer Relations
- Supply Chain Management
- Relationship Building
- Business Administration
- Cost Reduction
- Driven and Determined
- Detail Oriented
- Regulatory Compliance and Safety Standards
Languages
Arabic
Native or Bilingual
Spanish
Limited Working
Timeline
Owner/Founder
DFW Truck Center
03.2022 - Current
Owner/Manager
Galaxy Truck Wash & Lube
01.2010 - 03.2022
Manager of Operations
Galaxy Truck Wash & Lube
01.2008 - 01.2010
Bachelor of Science - Business Administration
The University of Texas At Dallas
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