Dynamic leader with a proven track record at Get Connected Communications LLC, excelling in project management and vendor negotiation. Expert in fiber optic splicing and workforce training, I consistently enhance team productivity and client satisfaction, achieving significant cost savings and operational efficiency. Committed to delivering high-quality results in fast-paced environments. Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic, and respectful of people from different backgrounds.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Owner/Founder
Get Connected Communications LLC
Mesquite, TX
01.2025 - Current
Supervised daily business activities, focusing on workforce hiring and training initiatives.
Provided direction and guidance to employees.
Engaged and directed vendors through negotiation of deliverables, costs, and quality expectations.
Executed performance reviews to encourage improved productivity for team members.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Hired and trained new department managers to increase team oversight and productivity.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Analyzed client business needs and assisted in determining appropriate resources and strategies.
Construction Superintendent
CommNet Comm (Amazon)
Houston, TX
03.2020 - 12.2021
Lead teams for various projects that included, Data, Fiber, and Splice Fiber.
Responsible to run fiber, cat6, j-hook pathways.
Cat6/test/terminations.
Pull cable.
Built IDFs.
Grounding.
Fiber optic.
Technician
Skyhawk Comm
Houston, TX
03.2020 - 12.2021
Engaged and tracked Priority 1 issues, with responsibility for Dean Lines.
SPLICE FIBER-Single Mode-Multi Mode.
DTX 1800 fluke meter and OTDR.
OSP fiber.
ISP fiber.
Cat6/test/terminations.
Pull cable.
Built IDFs.
Grounding.
(Part Time)
Fiber Optic Foreman/Trainer
Walker Engineering (Google)
08.2019 - 12.2020
Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, resolution, and deadlines.
Trained and manage employees daily with multiple tasks.
Managed technical/mission-critical calls daily and consistently met high service standards.
Executed various testing methods using DTX 1800 fluke meter -OTDR and provided documentation for client’s records and standards.
TASKS.
SPLICE FIBER-Single Mode-Multi Mode
DTX 1800 fluke meter and OTDR.
Anaerobic polish.
3456 Sumitomo ribbon fiber.
3456 Corning ribbon fiber.
OSP fiber.
ISP fiber.
Patching IDF and SWITCHES.
Pigtails.
Loose Tube Fiber.
OSP Torpedo.
Cat6.
Bi-directional testing.
Das.
Safety.
SUMITOMO-FUJIKURA SPLICERS.
Fiber optic Foreman/Trainer
IES Communications (Facebook/Microsoft)
Fort Worth, TX
03.2015 - 08.2019
Engaged and tracked Priority 1 issues for, Facebook, Amazon, and Microsoft.
Exceed issue-resolution targets and achieved exemplary customer satisfaction.
Managed technical/mission-critical calls daily and consistently met high service standards.
Implemented termination of CAT6 cable including RJ45, RJ 11, rollover cables, and crossover.
Established MATV and SADS connections through RG 11 and RG 6 coax.
Terminated 66 and 110 block, back bone cables ranging from 25 to 100 pair cables for ID’S.
Assembled and installed APC server cabinets in IDF's for DFW clients.
Installed Pantsuit and Corning patch panels for client as needed for future or current use.
Certified sumitomo air blown fiber operator to transport fiber to needed locations.
Spliced fiber connections for Facebook and Microsoft with sumitomo and fujikura fusion splicer to establish connections.
Created Anaerobic air polish FC, SC, ST, LC fiber connections for client.
Executed various testing methods using DTX 1800 fluke meter -OTDR and provided documentation for clients record and standers.
Trained and manage employees daily with various tasks.
Terminated, tested and dressed unicam fiber connections.
3456 Sumitomo ribbon fiber.
3456 Corning ribbon fiber
Fluke DSX-5000.
Air blow Fiber.
Ribbon Fiber.
864 OSP.
Pigtails (916-192).
OTDR
Bi-Directional Testing.
SUMITOMO AND FUJI SPLICERS.
Train people to splice fiber and dress Data closets.
Indoor and outdoor Riser Ribbon Cable.
Fiber Optic EAW
M.C. Dean (DFW Airport)
01.2012 - 01.2014
Engaged and tracked Priority 1 issues, with responsibility for the timely documentation and resolution for DFW
Exceeded issue-resolution targets and achieved exemplary customer satisfaction
Managed technical/mission-critical calls daily and consistently met high service standards
Implemented termination of CAT6 cable including RJ45, RJ 11, rollover cables, and crossover
Established MATV and SADS connections through RG 11 and RG 6 coax
Terminated 66 and 110 block, back bone cables ranging from 25 to 100 pair cables for IDF'S
Assembled and installed APC server cabinets in IDF's for DFW clients
Installed Panduit and Corning patch panels for client as needed for future or current use
Certified sumitomo air blown fiber operator to transport fiber to needed locations
Spliced fiber connections for DFW with sumitomo and fujikura fusion splicer to establish connections
Created Anaerobic air polish FC, SC, ST, LC fiber connections for client
Executed various testing methods using DTX 1800 fluke meter -OTDR and provided documentation for client’s records and standers
Trained and manage employees daily with various tasks
Terminated, tested, and dressed unicam fiber connections.
864 OSP Ribbon Fiber
384 ISP Ribbon fiber
Technician
AT&T
Dallas, TX
05.2010 - 12.2011
Provided personalized customer service to each guest in a fast-paced environment through order accuracy and attention to detail.
Ensured order accuracy though effective and efficient use of AT&T system.
Managed guest complaints, making sure every guest left delighted with the experience.
Traveled accordingly and in a timely matter to client’s locations for installation and repairs.
Investigated and resolved system issues for customers with JDSU meter to enable full system operations.
Terminated RJ45 and RJ11 CAT6 cable to create data and phone wall stations as needed for customers.
Installed new wall drops as needed or requested by customers.
Education
Some College (No Degree) -
UANL
Monterey, CA
Skills
Project management
Vendor negotiation
Workforce training
Performance evaluation
Cost analysis
Fiber optic splicing
Technical training
Client relationship management
Team leadership
Quality assurance
Data analysis
Project estimating
Customer service
Time management
Customer relations
Budget development
Design coordination
Operations management
Certification
Sumitomo air blown fiber operator
Fiber operator to transport fiber to needed locations
Customer Service Representative at GTT, LLC-Abbott Labs/Acelis Connected HealthCustomer Service Representative at GTT, LLC-Abbott Labs/Acelis Connected Health