Osamudiamen Eweka
Brooklyn,NY
Summary
As an IT Support Specialist at ALMA Network Solutions, I excelled in delivering top-tier support, resolving complex issues with expertise in Virtualization Technologies and fostering collaborative relationships. My proactive approach and mastery in Security Information and Event Management significantly enhanced IT efficiency, demonstrating a blend of technical acumen and interpersonal skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Support Specialist
ALMA Network Solutions
09.2020 - 06.2022
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for Number employees.
- Used ticketing systems to manage and process support actions and requests.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Education
Bachelor Of Science - Computer Science
Bension Idahosa University
Edo State Nigeria 09.2022
Master - Cybersecurity
Utica University
New York, NYSkills
- Software Installation
- Printer troubleshooting
- Virtualization Technologies
- ITIL Processes
- Identity and Access Management
- Vulnerability Assessment
- Threat Intelligence Analysis
- Mobile Device Security
Certification
CompTIA sec+
Currently studying
Timeline
IT Support Specialist
ALMA Network Solutions
09.2020 - 06.2022
Bachelor Of Science - Computer Science
Bension Idahosa University
Master - Cybersecurity
Utica University
CompTIA sec+
Currently studying
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