Osbaldo Reyna
Boise,ID
Summary
Dynamic professional with extensive experience in office management and customer service. Proven track record in optimizing processes and improving client engagement through effective organizational strategies. Eager to leverage strong multitasking abilities and problem-solving skills to enhance operational efficiency.
Overview
2020
2020
years of professional experience
Work History
Store Manager
Campos Market
Ontario, OR
Store Manager
Campos Market
Ontario, OR
- Developed employee schedules, ensuring adequate coverage during peak hours while managing labor costs.
- Enhanced customer engagement through effective merchandising strategies that improved visual appeal of displays.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Directed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Interacted well with customers to build connections and nurture relationships.
Master Martial Arts Insreuctor
Sidekicks Martial Arts
Nampa, ID
- Owner. Directed all aspects of business management and technical training curriculum.
- Developed martial arts curriculum and trained assistant instructor and students.
- Motivated assistant instructors and students to develop a strong sense of personal achievement, and responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a fast paced environment with people of various backgrounds,
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help others excel in their personal development.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Office Manager/Expiditor
ICI
Boise, ID
01.2000 - 08.2019
- Streamlined office operations by implementing efficient management practices.
- Developed and maintained office policies to improve production management.
- Reviewed blue prints for accuracy and ordered job materials.
- Reduced inventory discrepancies by maintaining accurate records of materials and supplies.
- Assisted in reducing lead times by coordinating with production teams on material requirements and schedules.
- Streamlined order processing by implementing efficient scheduling and tracking systems
- .Optimized warehouse organization, ensuring easy access to materials for expedited order processing.
Benefits Counselor
Workscape
Boise, ID
07.2005 - 04.2006
- Provided guidance on benefits options to clients, enhancing understanding of available programs.
- Conducted individual counseling sessions, addressing specific employee needs and concerns regarding benefits.
- Developed educational materials on benefit offerings, improving client engagement and knowledge retention.
- Collaborated with HR teams to ensure alignment of benefits strategies with organizational goals and compliance standards.
- Supported employees during major life events like births or marriages by guiding them through relevant benefits updates or adjustments.
- Resolved complex benefits issues with prompt investigation and clear communication to all parties involved.
- Provided knowledgeable advice on benefits matters such as eligibility and coverage.
- Explained advantages and limitations of different benefit programs and policies.
- Assisted employees in navigating open enrollment periods, providing guidance on plan selection and changes.
- Provided subject matter expertise on eligibility, coverage, and other benefits matters.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Checked employees' benefits enrollment for accuracy and inputted all data into benefit portals
Education
General Studies.
Boise State University
Boise, IDGovernment Contracting And Procurement
George Washington University
Washington, DCSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Languages
Spanish
Native or Bilingual
Timeline
Benefits Counselor
Workscape
07.2005 - 04.2006
Office Manager/Expiditor
ICI
01.2000 - 08.2019
Store Manager
Campos Market
Store Manager
Campos Market
Master Martial Arts Insreuctor
Sidekicks Martial Arts
General Studies.
Boise State University
Government Contracting And Procurement
George Washington University