Summary
Overview
Work History
Education
Skills
Accomplishments
Extra-Curricular Activities
Awards
Hobbies and Interests
Languages
Timeline
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OSCAR ACOSTA

Zion,IL

Summary

Customer service professional with 8+ years of experience in sales management. Adept at revitalizing sales operations, aligning procedures to maximize profits, and building strong teams through effective leadership and training. Proven track record in improving sales processes and consistently exceeding targets. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Stock Associate

NIKE
09.2021 - Current
  • Assist customers with product inquiries, ensuring a positive shopping experience and increased sales
  • Organize and maintain store displays, contributing to a clean and appealing shopping environment
  • Stay informed on Nike products and trends to provide accurate and helpful customer information
  • Work with team members to achieve sales goals and foster a collaborative team atmosphere
  • Participate in store events and promotions to boost customer engagement and brand loyalty
  • Ensured store presentation and stock levels met Nike's high standards, boosting customer satisfaction
  • Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves
  • Organized shelves, racks, and displays to ensure merchandise was easy for customers to locate
  • Collaborated with colleagues to ensure timely completion of tasks related to restocking shelves with merchandise
  • Participated in team meetings to discuss new initiatives or changes in procedures

Sales Manager

VERIZON
03.2018 - 09.2021
  • Oversaw opening/closing procedures, ensuring secure handling of cash and registers
  • Led recruitment and interviews, enhancing team quality and performance
  • Trained associates in cash handling, improving operational efficiency
  • Directed sales floor activities, consistently meeting and exceeding sales targets
  • Delivered top-tier customer service, resolving inquiries and complaints promptly
  • Oversaw meticulous sales floor management, ensuring alignment with latest marketing strategies
  • Identified and developed new markets for products or services
  • Established relationships with key clients, while maintaining existing customer base
  • Maintained accurate records of all transactions between customers and company representatives
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles

Sales Associate

ADIDAS
03.2017 - 11.2019
  • Assisted customers in finding apparel and proper shoe sizes, ensuring a tailored shopping experience
  • Greeted customers warmly, enhancing store atmosphere and customer satisfaction
  • Trained in efficient and safe stockroom retrieval, improving service speed and accuracy
  • Instructed cashiers, inspected footwear pairs, and neatly packed clothing, ensuring quality control
  • Boosted store sales by providing exceptional customer assistance and product knowledge
  • Ensured accuracy in inventory by meticulously inspecting and pairing shoes
  • Provided accurate information about products, prices and services
  • Attended weekly team meetings to review performance goals and objectives

Games Team Member

SIX FLAGS GREAT AMERICA
04.2016 - 11.2016
  • Ensured compliance with sanitary regulations daily, enhancing customer safety and satisfaction
  • Worked holidays and extra shifts, demonstrating commitment and reliability
  • Awarded 27 Six Flags cards for providing friendly, efficient, and safe service
  • Trained new employees on cash register operations and game procedures, improving team efficiency
  • Boosted customer satisfaction by training staff in efficient game operations
  • Eagerly enhanced team performance, leading to receipt of 27 recognition cards
  • Collaborated with other team members to ensure quality assurance standards were met
  • Provided guidance and support when users encountered difficulties while playing the game

Education

BACHELOR OF ARTS - BUSINESS ADMINISTRATION AND MANAGEMENT, graphic design

University of Wisconsin-Parkside
Kenosha, WI
05.2024

ASSOCIATE OF ARTS - FINE ARTS

College of Lake County
Grayslake, IL
05.2021

HIGH SCHOOL DIPLOMA -

Zion Benton Township High School
Zion, IL
06.2017

Skills

  • Microsoft
  • Product knowledge
  • Leadership
  • Customer Service
  • Merchandising
  • Display
  • Inventory
  • Team building
  • Problem solving

Accomplishments

  • Supervised team of 25 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Extra-Curricular Activities

Weekend volunteer at Society of St. Francis animal shelter: Cleaned cat rooms which had a minimum of 20 beds, refilled water and food bowls, cleared all the litter box

Awards

  • MVP for three years for high school tennis team
  • 4 for 12 sport award
  • Most improved in football
  • Best backhand, received my freshman year
  • Received a total of 29 medals for wrestling

Hobbies and Interests

  • Playing basketball
  • Wrestling
  • Football
  • Tennis

Languages

English
Spanish

Timeline

Stock Associate

NIKE
09.2021 - Current

Sales Manager

VERIZON
03.2018 - 09.2021

Sales Associate

ADIDAS
03.2017 - 11.2019

Games Team Member

SIX FLAGS GREAT AMERICA
04.2016 - 11.2016

BACHELOR OF ARTS - BUSINESS ADMINISTRATION AND MANAGEMENT, graphic design

University of Wisconsin-Parkside

ASSOCIATE OF ARTS - FINE ARTS

College of Lake County

HIGH SCHOOL DIPLOMA -

Zion Benton Township High School

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