Oscar Alcantar
Homewood,Al
Summary
I'm a dedicated entrepreneur with aspirations of running my personal coffee shop. My enthusiasm lies in aiding individuals and shaping a profession around it. I'm enthusiastic about acquiring knowledge and embracing encounters that push my boundaries.
Overview
5
5
years of professional experience
Work History
Nike Athlete
Nike
02.2023 - Current
- Worked varied hours to meet seasonal and business needs.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
Shift Lead
Cala Coffee
12.2022 - Current
- Completed store opening and closing procedures.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
Customer Service Representative
Wells Fargo
11.2021 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Supervisor
Seeds Coffee
01.2019 - 11.2021
- Ensuring a continuous delivery of quality to every customer, while also upholding the standard recipe and beverage displays.
- Maintain a professional attitude no matter the situation
- Possessed an extensive understanding of various products.
- Recommend products according to their preferences.
Education
Business Management -
Jefferson State Community College
Birmingham, AL05.2024
Skills
- Problem-Solving Support
- Bilingual (Spanish,English)
Languages
Spanish
Native or Bilingual
References
Cala Ceo- Josh Cosio (530) 574-5634
Wells Fargo Supervisor- Maria Venzuela (205) 410-7125
Nike Manager- Ashley Sutherland (205) 937-4653
Timeline
Nike Athlete
Nike
02.2023 - Current
Shift Lead
Cala Coffee
12.2022 - Current
Customer Service Representative
Wells Fargo
11.2021 - 10.2022
Supervisor
Seeds Coffee
01.2019 - 11.2021
Business Management -
Jefferson State Community College
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