OSCAR ALVARADO

Riverton,UT

Summary

Multilingual IT Specialist with 15+ years of experience in Tier 1–2 technical support, systems deployment, and AV production. Expert in troubleshooting Windows/macOS environments and managing complex hardware/software ecosystems. Highly proficient in professional Audio/Visual production software (DAWs). Currently advancing expertise in Cloud Engineering to bridge the gap between physical infrastructure and cloud-based solutions.

Overview

years of professional experience

Certification

Work History

Technical Support & Music Production Lead

SMCC INTERNATIONAL CHURCH

04.2022 - Current

Direct the setup and troubleshooting of complex audio/visual networks, including lighting and sound reinforcement.
Manage a high-availability production environment using Reaper, Pro Tools, and Studio One for live and recorded events.
Administer technical inventory, coordinating hardware refreshes and software updates for production machines.
Collaborate with creative teams to solve time-sensitive technical failures during live broadcasts.

IT Operations & Technical Specialist

NET SALES AUTO

08.2009 - 05.2022

Act as the primary technical lead for all business systems, ensuring 99.9% uptime for sales and inventory software.
Deploy and maintain Windows-based workstations, including hardware repairs and OS imaging.
Managed the transition of legacy filing systems to digital cloud-based solutions, improving data retrieval speeds.
Provide high-touch customer service, translating technical jargon for non-technical clients and staff.

IT Technician / Tier 2 Support / Team Lead

ALORICA

07.2007 - 01.2009

Served as a Tier 2 escalation point for Costco and Sam’s Club Concierge Services, resolving complex hardware/software issues.
Led a Quality Control team to monitor and improve technical support resolution times.
Trained junior technicians on troubleshooting Apple devices and Windows environments.

Education

Associate of Arts - Music

Cecilio Acosta

Maracaibo, Venezuela

02.

Skills

Systems: Windows 10/11, macOS, iOS, Android, Active Directory
Software: Microsoft 365 (Admin/Teams/Outlook), ServiceNow (ITSM), Adobe Creative Cloud
Audio/Visual (DAW): Reaper, Pro Tools, Ableton Live, Studio One, Digital Audio/Lighting hardware

IT Operations: Imaging & Deployment, Asset Management, Remote Support, Hardware Diagnostics
Languages: Fluent in English, Spanish, and Portuguese