Oscar Amaya
Seeking Entry Level Data Analyst
Summerville,SC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Analytics position. Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Bilingual Customer Service Representative - (Temp)
CPM Federal Credit Union
North Charleston, SC
09.2022 - 02.2023
- Identified and responded to customer requests and concerns through email and phone for both English and Spanish-speaking members.
- Communicated with management when member issues escalated and worked to find resolutions.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Senior Mortgage Loan Officer
Sharonview Federal Credit Union
Charlotte, NC
03.2016 - 05.2022
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Explained very technical financial information to applicants in easy to understand language.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Worked with underwriters to fix application problems and resolve issues.
- Explained different types of loans pertaining to client situations.
- Negotiated loan terms and conditions with clients to maximize profitability.
Senior Mortgage Loan Processor
Accenture Credit Services
Charlotte, NC
10.2012 - 03.2016
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Handled any conditions sent from underwriting departments.
- Prepared file for final clear-to-close by branch management.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Analyzed borrower credit reports and income statements to verify accuracy.
Home Mortgage Counselor
Wachovia / Wells Fargo Home Mortgage
Charlotte, NC
02.2008 - 08.2012
- Reviewed loan files and updated to match current standards.
- Explained different types of loans pertaining to client situations.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Negotiated loan terms and conditions with clients to maximize profitability.
- Structured mortgage loans based on products using FNMA, HARP, FHA, VA, HOMEPATH
Education
Data Analytics BootCamp - Data Analytics
Auburn University
Auburn, AL 07.2022 - 02.2023
Skills
Microsoft Excel - Pivot Tables
undefinedTimeline
Bilingual Customer Service Representative - (Temp)
CPM Federal Credit Union
09.2022 - 02.2023
Data Analytics BootCamp - Data Analytics
Auburn University
07.2022 - 02.2023
Senior Mortgage Loan Officer
Sharonview Federal Credit Union
03.2016 - 05.2022
Senior Mortgage Loan Processor
Accenture Credit Services
10.2012 - 03.2016
Home Mortgage Counselor
Wachovia / Wells Fargo Home Mortgage
02.2008 - 08.2012
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