Oscar Avendano
Tucson,AZ
Summary
Customer Service professional with over 7 years of experience delivering exceptional support. Expertise in problem solving and detail effectively assisting clients and resolving issues with empathy. Committed to enhancing customer satisfaction through efficient multitasking and time management.
Overview
7
7
years of professional experience
Work History
Insurance Claims Specialist
GEICO, Government Employees Insurance
Tucson, AZ
06.2025 - Current
- Reviewed insurance claims for accuracy and compliance with company policies.
- Collaborated with customers to gather necessary documentation for claim processing.
- Evaluated claim details to determine eligibility and coverage limits.
- Utilized claims management software to track and update claim status efficiently.
Insurance Customer Service Representative
Afni Insurance
Tucson, Az
11.2018 - 06.2025
- Provided exceptional customer support by addressing inquiries and resolving issues efficiently.
- Maintained accurate records of customer interactions using CRM software.
- Educated clients on policy details, coverage options, and claims processes.
- Processed policy changes and renewals in a timely manner to enhance customer satisfaction.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Nosotros Academy
Tucson, AZ05-2012
Skills
- Claims investigation
- Claims analysis
- Policy interpretation
- Teamwork and collaboration
- Attention to detail
- Customer service
- Claims processing
- Customer relationship management
- Bilingual Spanish
- Active Listening
- Trainer and Coach
- Self Motivation
Languages
Spanish
Full Professional
Timeline
Insurance Claims Specialist
GEICO, Government Employees Insurance
06.2025 - Current
Insurance Customer Service Representative
Afni Insurance
11.2018 - 06.2025
High School Diploma -
Nosotros Academy