Oscar Castro
Riverside,CA
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
Work History
Operations Manager
Nordstrom.com
02.2022 - Current
- Built motivated fulfillment team members to consistently accomplish operations goals and exceed performance targets (KPI) within inbound and outbound operations.
- Demonstrated strong organizational and time management skills while managing multiple projects using Lean/Kaizen, and 4 disciplines of execution(4DX) methodologies.
- Oversaw FC staff of 3 salaried and over 60 hourly team members and maintained efficiency in fast-paced environment.
- Conducted regular performance reviews for Area managers, identifying areas for improvement and developing action plans to address them.
Area Manager
Nordstrom.com
08.2021 - 01.2022
- Collaborated with cross-functional teams to optimize supply chain efficiency and increase speed on click to ship orders.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities as well as recognition for achievements accomplished at work.
- Tracked between 30 to 40 direct report's attendance and punctuality records daily, addressing repeat problems quickly to prevent long-term habits.
Area Manager
Sam's Club Fulfillment Center
08.2020 - 08.2021
- Developed training manuals for outbound operations within startup environment.
- Managed training, development, and associate performance to consistently achieve 99% on time shipment.
- Ensured compliance with company quality, productivity, and safety standards for team of 50-60 associates
- Managed cost and labor through optimal staffing to successfully process and ship out daily volumes averaging of 30K units
Area Manager
Walmart Fulfillment Center
02.2016 - 07.2020
- Managed over 200 associates and ensured daily expectations and HR Policies were communicated to the team.
- Collaborated with other departments to quantify staffing needs and create cross shift rotations to assist with meeting overall operational goals.
- Performance management of associates including coaching, recognition, disciplinary action and performance evaluations.
Area Supervisor
The Home Depot Inc
12.2013 - 01.2016
- Maintained organization of receiving area, creating clear pathways for efficient material handling and storage.
- Ensured safe working environment by enforcing safety protocols, and leading safety stand downs.
Education
Lean six sigma Yellow Belt -
Advance Innovation Group Pro Excellence
GED -
Moreno Valley College
02.2007
Skills
- Workflow Optimization
- Data Analysis
- Performance reporting
- Business Planning
- Process Improvement 4DX/Lean
- Planning and Implementation
- Health and safety compliance OSHA
- Supply chain distribution
- Interpersonal Communication
- Operations Management
- Employee relations and conflict resolution
- Bilingual English-Spanish
Timeline
Operations Manager
Nordstrom.com
02.2022 - Current
Area Manager
Nordstrom.com
08.2021 - 01.2022
Area Manager
Sam's Club Fulfillment Center
08.2020 - 08.2021
Area Manager
Walmart Fulfillment Center
02.2016 - 07.2020
Area Supervisor
The Home Depot Inc
12.2013 - 01.2016
Lean six sigma Yellow Belt -
Advance Innovation Group Pro Excellence
GED -
Moreno Valley College
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