Hi, I’m
Oscar Contreras Xilotl
Cranford,NJ
Summary
Organized and dependable multi-lingual candidate successful at managing multiple priorities with a positive attitude. Strong willingness to take on added responsibilities to meet team and individual goals.
Overview
28
years of professional experience
Work History
Super CarWashBridgewater Twp, NJ
Detailing Supervisor / CarWash Manager
01.2008 - 05.2023
Job overview
- Maintained clean and well-organized work areas in all areas of the facility including car detailing equipment and supplies kept in optimal condition for daily demands.
- Applied protective agents, including sealants, to protect surfaces.
- Reported daily work progress and encountered problems to management.
- Handled repair and maintenance of equipment on a routine schedule to prevent breakdown and downtimes.
- Mentored newly hired employees on operating equipment company practice and procedures as well as safety protocols.
- Applied leadership talents and problem-solving skills to maintain team efficiency, organizing workflows, appointment scheduling and financial transactions on a daily basis.
- Monitored workflow to improve employee time management and increase productivity in the front and back of the Carwash.
- Handled customer complaints while effectively troubleshooting issues and complaints, resolving issues, and adjusting policies to meet changing needs.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Proven ability to learn quickly and adapt to new situations. Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts. Open and Close the site on a constant basis.
- Provided transportation for both employees and customers.
Country Sudser CarwashHowell, NJ
Carwash Manager
04.2007 - 12.2007
Job overview
- Informed customers of promotions to increase sales productivity and volume.
- Worked to build relationships with customers and built potential for additional sales.
- Provided ongoing guidance to team members on proper techniques for washing various vehicle types, ensuring consistent service quality across all jobs.
- Oversaw regular equipment inspections, identifying necessary repairs or replacements before they impacted operations or safety risks emerged.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
- Delivered consistent results by carefully inspecting vehicles before and after the wash process to guarantee customer satisfaction.
- Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Addressed any customer concerns or complaints professionally, ensuring timely resolution and ongoing satisfaction with services provided.
Bridgewater CarWashBridgewater, NJ
Carwash Attendant /Assistant Manager
05.1995 - 08.2006
Job overview
- Implemented operational strategies and effectively built customer and employee loyalty.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Enhanced carwash efficiency by performing routine maintenance checks on equipment and promptly addressing any issues.
Education
Escuela Secundaria Techica #3Atlixco, Pueble, Mexico
High School Diploma
Skills
- Inventory Control
- Schedule development
- Priority management
- Goal-Oriented
- Staff Management
- Processes and procedures
- Training and mentoring
- Verbal Communication
- Customer Relations
- Multitasking Abilities
- Cultural Awareness
- Customer Service
Hobbies
Hobbies include movies, reading and playing the guitar
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Detailing Supervisor / CarWash Manager
Super CarWash
01.2008 - 05.2023
Carwash Manager
Country Sudser Carwash
04.2007 - 12.2007
Carwash Attendant /Assistant Manager
Bridgewater CarWash
05.1995 - 08.2006
Escuela Secundaria Techica #3
High School Diploma