Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
Hi, I’m

Oscar Contreras Xilotl

Cranford,NJ

Summary

Organized and dependable multi-lingual candidate successful at managing multiple priorities with a positive attitude. Strong willingness to take on added responsibilities to meet team and individual goals.

Overview

28
years of professional experience

Work History

Super CarWash
Bridgewater Twp, NJ

Detailing Supervisor / CarWash Manager
01.2008 - 05.2023

Job overview

  • Maintained clean and well-organized work areas in all areas of the facility including car detailing equipment and supplies kept in optimal condition for daily demands.
  • Applied protective agents, including sealants, to protect surfaces.
  • Reported daily work progress and encountered problems to management.
  • Handled repair and maintenance of equipment on a routine schedule to prevent breakdown and downtimes.
  • Mentored newly hired employees on operating equipment company practice and procedures as well as safety protocols.
  • Applied leadership talents and problem-solving skills to maintain team efficiency, organizing workflows, appointment scheduling and financial transactions on a daily basis.
  • Monitored workflow to improve employee time management and increase productivity in the front and back of the Carwash.
  • Handled customer complaints while effectively troubleshooting issues and complaints, resolving issues, and adjusting policies to meet changing needs.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Proven ability to learn quickly and adapt to new situations. Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts. Open and Close the site on a constant basis.
  • Provided transportation for both employees and customers.

Country Sudser Carwash
Howell, NJ

Carwash Manager
04.2007 - 12.2007

Job overview

  • Informed customers of promotions to increase sales productivity and volume.
  • Worked to build relationships with customers and built potential for additional sales.
  • Provided ongoing guidance to team members on proper techniques for washing various vehicle types, ensuring consistent service quality across all jobs.
  • Oversaw regular equipment inspections, identifying necessary repairs or replacements before they impacted operations or safety risks emerged.
  • Managed car wash supplies and materials inventories for timely reordering and replenishment.
  • Delivered consistent results by carefully inspecting vehicles before and after the wash process to guarantee customer satisfaction.
  • Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
  • Greeted customers and assessed needs to recommend suitable car wash services.
  • Addressed any customer concerns or complaints professionally, ensuring timely resolution and ongoing satisfaction with services provided.

Bridgewater CarWash
Bridgewater, NJ

Carwash Attendant /Assistant Manager
05.1995 - 08.2006

Job overview

  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Excellent communication skills, both verbal and written.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Enhanced carwash efficiency by performing routine maintenance checks on equipment and promptly addressing any issues.

Education

Escuela Secundaria Techica #3
Atlixco, Pueble, Mexico

High School Diploma

Skills

  • Inventory Control
  • Schedule development
  • Priority management
  • Goal-Oriented
  • Staff Management
  • Processes and procedures
  • Training and mentoring
  • Verbal Communication
  • Customer Relations
  • Multitasking Abilities
  • Cultural Awareness
  • Customer Service

Hobbies

Hobbies include movies, reading and playing the guitar

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Detailing Supervisor / CarWash Manager

Super CarWash
01.2008 - 05.2023

Carwash Manager

Country Sudser Carwash
04.2007 - 12.2007

Carwash Attendant /Assistant Manager

Bridgewater CarWash
05.1995 - 08.2006

Escuela Secundaria Techica #3

High School Diploma
Oscar Contreras Xilotl