Summary
Overview
Work History
Education
Skills
Timeline
Generic

KARISSA NGUYEN

Las Vegas,NV

Summary

Successful human resource candidate with expertise in employee recruitment, training and record keeping. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.

HR professional with robust experience in talent acquisition, employee relations, and performance management. Known for fostering collaborative team environments and driving organizational success. Skilled in conflict resolution, compliance, and developing effective HR strategies. Adaptable and dependable, ready to support changing organizational needs.

Overview

7
7
years of professional experience

Work History

HR Generalist

Swickard Auto Group
10.2024 - Current
  • Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
  • Prepared detailed reports on key HR metrics for senior leadership''s review, facilitating informed decision-making related to human resources operations strategy adjustments.
  • Coached managers on effective performance management techniques, fostering a culture of continuous improvement among staff members.
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.

Human Resources Generalist

J.W. Marriott
04.2023 - 10.2024
  • Maintained employee files and delivered tracking system to identify trends and issues and process HR transactions in ADP
  • Spearheaded recruiting activities by representing company at job fairs, drafting offer letters, initiating required work cards and conducting orientations
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.

HR/Office Manager

Allstate Insurance Co
04.2022 - 03.2023
  • Recruiting, interviewing, hiring, onboarding and training workers to fill specific roles aimed at meeting the goals established by the corporate office
  • Maintained human resources information system (Paylocity) and kept employee files up to date and accurate.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets using QuickBooks.

Food Runner

Levy Restaurants
02.2020 - 06.2022
  • Cultivated warm relationships with regular customers
  • Collaborated well with other food runners to deliver orders accurately.

Service Appointment Coordinator

AutoNation
06.2021 - 04.2022
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
  • Collected and distributed messages to team members and managers to support open communication and high customer service
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments

Shift Lead

Panda Express
11.2018 - 10.2019
  • Trained and mentored new employees to maximize team performance
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Education

Bachelor of Arts - Political Science

University of Nevada - Las Vegas
Las Vegas, NV
12.2022

Skills

  • Recruitment
  • Talent Acquisition
  • Training and Mentoring
  • HR Policy/Procedure Development
  • Employee Relations
  • Verbal and Written Communication
  • ADP Workforce Now
  • Paylocity
  • Compensation and benefits
  • Performance management
  • FMLA administration
  • QuickBooks
  • Multitasking and Time Management
  • Employment law

Timeline

HR Generalist

Swickard Auto Group
10.2024 - Current

Human Resources Generalist

J.W. Marriott
04.2023 - 10.2024

HR/Office Manager

Allstate Insurance Co
04.2022 - 03.2023

Service Appointment Coordinator

AutoNation
06.2021 - 04.2022

Food Runner

Levy Restaurants
02.2020 - 06.2022

Shift Lead

Panda Express
11.2018 - 10.2019

Bachelor of Arts - Political Science

University of Nevada - Las Vegas

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