Courtney Wilson
Memphis,TN
Summary
Well-organized Human Resources professional bringing 10+ years of superior performance in fast-paced HR environments. Communicative and decisive with focus on improving and retaining quality in HR administration, payroll and recruiting.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
HR Generalist
United Healthcare Group
08.2021 - Current
- Ensure compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Review and screen applicant resumes to identify qualified candidates.
- Review existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Collaborate with cross-functional teams to achieve organizational objectives through strategic HR planning.
- Improved employee retention by implementing effective onboarding and training programs.
- Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.
- Created and delivered HR training sessions to staff, managers and executives.
Human Resource Specialist
First Horizon Bank
11.2015 - 08.2021
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
- Facilitated smooth onboarding experiences for new hires, ensuring they felt welcomed and well-informed.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
Lead Human Resources Associate
Terminix Inc
05.2013 - 11.2015
- Supported recruitment processes by coordinating interviews and managing applicant tracking system.
- Managed employee records to ensure compliance with company policies.
- Improved onboarding experience with detailed orientation sessions and resource materials.
- Assisted HR team in planning and executing employee engagement initiatives.
- Conducted exit interviews to gather feedback and enhance organizational practices.
- Prepared payroll reports for ensuring accurate employee compensation.
- Enhanced staff retention through effective communication and conflict resolution.
- Facilitated benefits administration to provide comprehensive employee support.
- Updated employee handbooks to reflect current policies and procedures.
- Handled employee inquiries to resolve HR-related concerns efficiently.
- Ensured compliance with labor laws by conducting regular audits.
- Assisted in recruitment efforts to attract high-quality candidates.
- Coordinated and conducted new hire pre-interviews.
- Researched payroll, COBRA, disability and FMLA issues.
- Managed benefits administration, ensuring timely enrollment and accurate record-keeping for all employees.
- Administered employee benefits programs and assisted with open enrollment.
Education
Associate Of Business Administration - Business Administration
Southwest Tennessee Community College
Memphis, TN05.2012
Skills
- HR policies and procedures
- Onboarding and orientation
- Benefits administration
- Talent acquisition
- Payroll administration
- HR analytics
- Employee relations management
- Background checks
- Employment law compliance
- Attendance management
- Internal communications
- Strategic HR planning
- Organizational development
- Succession planning
- Employee retention
- Exit interviews
- Recruitment and selection
- Compensation and benefits
- Labor relations
- Employee engagement
- Recruitment
- Training and mentoring
- Customer relations
- Microsoft Office Suite
- Negotiation
- Pre-employment screening
- Wages and salary
- Recruiting
- Employee onboarding
- Candidate sourcing
- Team building
- Recruiting support
- Payroll and benefits administration
- Benefits package preparation
- Interviewing techniques
- Human resources support
- Human resources management systems
- Termination documentation
- Recruitment and hiring
Timeline
HR Generalist
United Healthcare Group
08.2021 - Current
Human Resource Specialist
First Horizon Bank
11.2015 - 08.2021
Lead Human Resources Associate
Terminix Inc
05.2013 - 11.2015
Associate Of Business Administration - Business Administration
Southwest Tennessee Community College
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