Oscar Falcon
Miami,FL
Summary
Dynamic professional with a proven track record, adept at driving growth through exceptional customer service and innovative sales strategies. Leveraged expertise in sales development and relationship building to expand clientele and enhance dining experiences. Skilled in multitasking and adapting to trends, consistently exceeding performance goals. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide exceptional quality customer service.
Overview
11
11
years of professional experience
Work History
Mixologist
Fiola
09.2021 - Current
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Increased bar revenue by designing seasonal drink menus that attracted new clientele.
- Spearheaded promotional events to drive business growth by attracting new customers to the establishment.
Sales Specialist
AT&T
11.2019 - 08.2021
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Attended monthly sales meetings and quarterly sales trainings.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Mixologist/Corporate Trainer
Centurion Restaraunt Group
09.2013 - 02.2019
- Participated in industry events to stay current with mixology trends, incorporating innovative ideas into the bar program.
- Collaborated with kitchen staff to create pairings between cocktails and menu items, enhancing overall dining experience.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Developed training programs to meet company objectives.
- Built and maintained professional relationships with vendors and suppliers.
- Developed job-specific competencies and performance standards.
Education
Associate of Arts - Business Administration And Management
Miami Dade College
Miami, FL04.2015
Skills
- Efficient multitasking
- Patience and Empathy
- Adaptable to Trends
- Sales and Marketing
- Performance Improvements
- Upselling proficiency
- Customer Service
- Sales Development
- Networking and relationship building
Timeline
Mixologist
Fiola
09.2021 - Current
Sales Specialist
AT&T
11.2019 - 08.2021
Mixologist/Corporate Trainer
Centurion Restaraunt Group
09.2013 - 02.2019
Associate of Arts - Business Administration And Management
Miami Dade College
Similar Profiles
Erixon MezaErixon Meza
Waiter's Assistant at FiolaWaiter's Assistant at Fiola
Nathan SlackNathan Slack
Server at FiolaServer at Fiola
Jorge Ricardo BlancoJorge Ricardo Blanco
Captain at Fiola RestaurantCaptain at Fiola Restaurant