Oscar Fiallo
Miami,FL
Summary
Locksmith professional with extensive experience. Dependable and results-driven, ensuring security solutions meet high standards. Proficient in lock installation, hardware repairs, and modifications; with reputation for precision and integrity. Offering strong work ethic and reliability. Prepared to contribute effectively to any team. Known for strong focus on collaboration and achieving results; adaptable to changing needs and reliable under pressure.
Overview
16
16
years of professional experience
Work History
Tire Installer
Costco Wholesale Corp
09.2021 - Current
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Stayed informed about the latest advancements in tire technology, applying this knowledge when recommending products or services to customers.
- Conducted regular quality control checks on completed installations, ensuring top-notch results that met or exceeded industry standards.
- Ensured accurate record-keeping practices, tracking job progress and documenting any necessary follow-up actions for each client''s vehicle.
- Contributed to the training and development of new employees, fostering a positive work culture focused on teamwork and efficiency.
- Consistently met deadlines while maintaining high-quality workmanship throughout each project''s duration.
- Collaborated with team members to complete large-scale installations in a timely manner.
- Completed supervisor in training program and currently working closing with management for any escalated situations.
Locksmith Technician
Caraballo Locksmith
07.2017 - 09.2021
- Restored functionality to damaged locks by disassembling and replacing worn or broken components as needed.
- Improved client satisfaction by providing prompt emergency lockout services for vehicles, homes, and offices.
- Performed accurate diagnostics on malfunctioning locks to identify issues and implement appropriate repair solutions swiftly.
- Collaborated with property management companies to provide comprehensive locksmith services for tenants, ensuring a safe living environment.
- Managed inventory levels effectively, ensuring adequate stock availability for completing assigned tasks without delays.
- Installed new door hardware such as locks, plates, and closers
- Mentored junior locksmiths, sharing knowledge and expertise to foster their professional growth.
Locksmith / Customer Service
York Lock & Key Company
08.2008 - 07.2017
- Assist in day-to-day operations in front and back of house including cash drops and deposits.
- Prepared proposals and invoices for customers, vendors, and contractors.
- Monitored inventory and ordered items to be restocked for each job.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.
- Provided outstanding customer service.
- Assisting customers in the shop whether it be cutting new keys, re-key or upgrading to a new lock system.
- Performed routine preventive maintenance to ensure mechanical equipment operated efficiently.
- Followed company procedures to maintain work environment in neat and orderly condition.
- Established new accounts by building sales rapport with local and national business such as: University of Miami, The Apple Store, Walgreens, and Geico
- Adapted sales techniques to specific clients and promoted products based on individualized client needs
- Generated invoices upon receipt of billing information and tracked collection progress
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Scheduled and dispatched work orders to all service technicians
- Managed projects through effective budgeting, scheduling and complex problem-solving
Education
High School Diploma -
Miami Senior High School
Miami, FL2001
Skills
- Lock installation proficiency
- Panic bar installation
- Door hardware installation
- Broken key extraction
- Installing new hardware
- Master keying expertise
- Operating equipment
- Maintaining inventory
- Lock repair
- Repairing broken systems
- Keyless entry systems
- Restricted keyway experience
- Lock opening techniques
- Lock repair and maintenance
Timeline
Tire Installer
Costco Wholesale Corp
09.2021 - Current
Locksmith Technician
Caraballo Locksmith
07.2017 - 09.2021
Locksmith / Customer Service
York Lock & Key Company
08.2008 - 07.2017
High School Diploma -
Miami Senior High School
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