Summary
Overview
Work History
Education
Skills
Certification
Professional Highlights
Community Service
Hobbies and Interests
Work Availability
Accomplishments
Work Preference
Software
Languages
Timeline
AssistantManager

Oscar Fuh

San Antonio,TX

Summary

Results-driven SaaS Account Executive with a proven history of driving revenue growth, surpassing sales targets, and enhancing customer retention. Skilled in developing and executing strategic sales initiatives, negotiating high-value contracts, and identifying upsell opportunities to optimize revenue streams. Experienced in managing enterprise accounts and implementing CRM systems to streamline operations and enhance client relationships. Adept at fostering cross-functional collaboration and cultivating strong relationships with top-tier clients, leading to increased customer satisfaction and measurable account growth. Committed to delivering exceptional results and driving business success through innovative solutions and customer-focused strategies.

Qualified [Desired Position] with proven track record of leading high-performing teams and driving strategic initiatives. Successfully managed large-scale projects and implemented innovative solutions to improve operational efficiency. Demonstrated expertise in financial oversight and stakeholder engagement.

Results-oriented professional with extensive leadership experience in high-stakes environments. Skilled in strategic planning, operational optimization, and organizational growth. Known for fostering team collaboration and delivering results under changing conditions. Key strengths include strategic vision and stakeholder management.

Overview

9
9
years of professional experience
3
3
Certification

Work History

SaaS ENTERPRISE EXECUTIVE

JP Morgan Chase Bank
11.2022 - Current
  • Initiated a cross-functional collaboration with marketing and product teams to align sales strategies and product development, resulting in a 15% increase in customer acquisition
  • Successfully drove new business growth by achieving weekly, monthly, and quarterly revenue targets, increasing revenue by up to 20%
  • Negotiated and closed deals totaling $12 million in annual revenue, consistently meeting and exceeding sales objectives
  • Maintained and updated CRM systems with 100% accuracy, ensuring seamless tracking of leads, opportunities, and client interactions
  • Demonstrated in-depth understanding of clients' needs and effectively aligned product offerings to address business challenges
  • Sourced and developed a robust pipeline of prospective clients through leads and proactive outreach, contributing to sustained revenue growth
  • Conducted weekly client meetings, both in-person and virtual, leveraging telemarketing-generated appointments and self-sourced leads
  • Effectively managed daily activities, including prospecting calls, client consultations, and proposal preparation to ensure efficient deal progression
  • Played a pivotal role in managing a portfolio of key accounts, achieving a 25% increase in repeat business and long-term client satisfaction
  • Monitored and analyzed competitor activities to maintain a competitive edge and refine sales strategies
  • Consistently met and exceeded monthly KPIs, including input, output, and revenue targets, through focused and results-driven efforts

Agile Delivery Manager

Wells Fargo Bank
08.2020 - 09.2023
  • Ensured alignment with business stakeholders by managing high-level requirements and addressing change requests effectively
  • Facilitated prioritization and refinement of the product backlog in collaboration with the Business Analyst (BA)
  • Organized and led scrum ceremonies, ensuring smooth agile processes and team collaboration
  • Conducted effective demos to gather firsthand feedback from stakeholders and align deliverables with expectations
  • Held 1-on-1 meetings with stakeholders to set work priorities for future sprints, ensuring alignment with business objectives
  • Collaborated with the BA to break down epics into actionable user stories, improving clarity and execution
  • Defined and enforced the team’s Definition of Done (DoD) and Definition of Ready (DoR) standards for quality assurance
  • Monitored ticket progress, resolved blockers, and ensured timely delivery of sprint objectives
  • Reported progress and outcomes to the CTO, securing quarterly release approvals for completed work
  • Ensured sprint delivery aligned with stakeholder needs and adhered to the established two-week sprint cycle
  • Trained team members in agile methodologies, fostering a culture of continuous improvement
  • Guided the team in adopting accurate estimation techniques for effective story pointing and sprint planning

SaaS B2B ACCOUNT MANAGER

McKesson Healthcare
05.2018 - 06.2020
  • Developed and executed a targeted sales strategy that resulted in a 40% increase in the conversion rate of leads to paying customers
  • Initiated and led a competitive intelligence program, providing actionable insights that improved win rates against key competitors by 18% and informed successful product positioning strategies
  • Collaborated with product development to create a machine learning-powered feature prioritization tool, aligning roadmap decisions with customer needs and increasing user engagement by 28%
  • Implemented a CRM system that streamlined sales processes, improved lead tracking, and increased team productivity by 30%
  • Provided exceptional customer service, resolving complex issues, and maintaining a 95% customer satisfaction rate, which led to increased customer loyalty and repeat business
  • Collaborated with the product team to provide customer feedback, leading to product enhancements that increased customer satisfaction by 25%
  • Leveraged AI-driven analytics to identify and capitalize on emerging market opportunities
  • Delivered impactful product demonstrations tailored to prospective clients, showcasing solutions, and securing high-value contracts
  • Confidently opened and closed deals with a strategic approach, building trust and fostering lasting client relationships
  • Managed a portfolio of over 50 enterprise accounts, cultivating strong relationships with successful upselling and cross-selling products to increase revenue by 35%

ACCOUNT MANAGER

Humana Insurance
01.2016 - 02.2018
  • Built and maintained strong client relationships, acting as a liaison between customer service and sales teams
  • Monitored market activity and provided competitive pricing to ensure healthy profit margins
  • Engaged regular and prospective customers to explain product features and secure orders
  • Coordinated joint sales calls with current customers and outside vendors to strengthen partnerships
  • Prepared proposals for new and repeat business transactions, driving customer retention and revenue growth
  • Actively followed up with clients to address needs and enhance engagement
  • Maximized sales activity to consistently achieve or exceed set targets
  • Assisted clients with trading queries, ensuring a seamless user experience
  • Supported clients with deposit and withdrawal processes, delivering efficient and accurate assistance

Education

Bachelor of Science - Environmental Engineering

University of Douala

Skills

  • Pitch/ presentation C-suite level Executive
  • Strategic Sales Planning
  • Contract Negotiation
  • Data Analysis
  • Customer Relationship Management
  • Cross-selling and Upselling
  • Product Knowledge
  • Customer Feedback Analysis
  • Customer Satisfaction Surveys
  • Sales Reporting and Metrics Analysis
  • Account Management
  • Solution Selling
  • Onboarding Program Development
  • Campaign Development
  • Adaptability and Flexibility
  • Problem-solving and Critical Thinking
  • Collaboration with Cross-functional Teams
  • Sales Productivity Improvement
  • Customer Retention Strategies
  • Sales Generation and Conversion
  • Market Trend Awareness
  • CRM Software Proficiency
  • Conflict Resolution Skills
  • Communication Skills
  • Project/Time Management
  • Revenue Growth Strategies
  • Collaboration and Teamwork
  • Team Engagement
  • Servant Leadership
  • Attention to Details and Accuracy
  • Vendor partnerships
  • Strategy
  • Operations Start-up
  • Cross-functional team leadership
  • Global sales and marketing
  • Analytical skills
  • Networking
  • Team building
  • Distribution management
  • Partnership building
  • Non-profit management
  • Partnership development
  • Financial administration
  • Policy development
  • Contract negotiations
  • Talent management
  • Growth planning
  • Community outreach
  • Performance evaluations
  • Cost reductions
  • Profit and loss statements
  • Project planning
  • Training and development
  • Revenue generation
  • Branding
  • Change implementation
  • Purchasing
  • Marketing
  • Staff motivation
  • Total quality management
  • Vendor sourcing
  • Product analysis
  • P&L management
  • Financial tracking
  • Budget allocation
  • Corporate governance
  • Budget development
  • Performance analysis
  • Sales expertise
  • Expense control
  • Business planning
  • Risk management
  • Public speaking talent
  • Account management
  • Facility management
  • Staff development
  • Product development
  • Project management
  • Business correspondence writing
  • Inventory control
  • Community engagement
  • Supply chain management
  • Business development
  • Stakeholder management
  • Strategic planning
  • Staff training
  • Customer retention
  • Income generation
  • Research and analysis
  • Client account management
  • Workflow planning
  • Strategy development
  • Team player
  • Motivation
  • Problem resolution
  • Vendor negotiations
  • Quality management
  • Administrative skills
  • Team leadership
  • Customer relations
  • Customer-oriented
  • Executive support
  • Operations management
  • Interpersonal skills

Certification

  • Project Management Professionals (PMP)
  • Certified SAFe Scrum Master
  • Certified Information Systems Auditor (CISA)

Professional Highlights

  • Championed the acquisition of key accounts, resulting in a 30% increase in annual recurring revenue, and consistently exceeded quarterly sales targets by an average of 15%
  • Collaborated with the product team to provide customer feedback, leading to product enhancements that increased customer satisfaction by 25%.
  • Orchestrated a cross-functional team to develop and launch a customer success-focused onboarding program, reducing time-to-value by 20% and increasing first-year retention rates by 15%
  • Participated in the adoption of cutting-edge virtual reality demo environment, boosting remote sales effectiveness by 35% and securing $1.350M in new annual recurring revenue from previously hesitant prospects.
  • Implemented a strategic customer success program that improved client retention rates by 20%, contributing significantly to the company's bottom line.

Community Service

Community of Gentlemen San Antonio, Vice President

Hobbies and Interests

  • Soccer
  • Family Time & Vacations
  • Movies
  • Happy Hours with Friends

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Fiscal Management - Managed all financial activities for program for all P&L.Reduced department expenditures by 10% over a one-year period.
  • Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
  • Contract Negotiation - Signed and negotiated the contract for two major clients.
  • Resolved product issue through consumer testing.
  • Fiscal Management - Managed all financial activities for program operations. Accountable for all P&L.Reduced department expenditures by 10% over a one-year period.

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekTeam Building / Company RetreatsWork from home option

Software

Customer Relationship Management

Languages

English
Professional Working
French
Limited Working

Timeline

SaaS ENTERPRISE EXECUTIVE

JP Morgan Chase Bank
11.2022 - Current

Agile Delivery Manager

Wells Fargo Bank
08.2020 - 09.2023

SaaS B2B ACCOUNT MANAGER

McKesson Healthcare
05.2018 - 06.2020

ACCOUNT MANAGER

Humana Insurance
01.2016 - 02.2018

Bachelor of Science - Environmental Engineering

University of Douala

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Oscar Fuh