Oscar Garcia
Weslaco
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level IT position to help launch career while achieving company goals.
Experienced with technical troubleshooting, equipment maintenance, and system optimization. Utilizes expertise to enhance operational efficiency and support engineering teams. Track record of ensuring high-quality technical documentation and adherence to safety standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Engineer Technician
Netsync Network Solutions
03.2024 - 12.2025
- Assisted engineers with the installation and configuration of new equipment and systems.
- Performed routine maintenance on machinery to ensure optimal performance and reduce downtime.
- Documented repair processes and maintenance schedules to enhance operational efficiency.
- Conducted troubleshooting and resolved technical issues to minimize service disruptions.
- Tested equipment functionality and performance to guarantee quality assurance.
Technical Support Representative
NextGen
02.2023 - 03.2024
- Assisted customer in understanding products, components and systems using technical demonstration.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Assisted customers with various types of technical issues via email, live chat and telephone.
Temp Key Holder
Office Depot
11.2021 - 02.2023
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted in general housekeeping to maintain store image.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
Cashier
South Texas College
04.2017 - 09.2021
- Accepted cash and credit card payments, issued receipts and provided change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
Kitchen Staff
South Texas College
09.2015 - 04.2017
- Prepare and cook food for the line
- Including burgers, salads, and fried foods
- Prepared and cooked for the campus daycare
- Clean the equipment on a regular basis
- Greeting customers with a smile when serving food.
Cook/Food Preparer
Stars Drive-In
09.2014 - 09.2015
- Prepare and cook orders which include burgers, salads, and fried- products
- Clean grill and workstation
- Sort boxes of products in the walk-in
- Greeting customers and fix any orders that needed to be.
Customer Service Representative
Thin Blue Line
02.2012 - 03.2013
- Greet customers into a friendly environment
- Assist customers in any way possible
- Provide excellent service
- Open shipment and stock the shelves
- Help instructor with training classes
- Operate the cash register.
General Laborer
Tanimura&Antle
03.2011 - 04.2011
- Onion Harvester
- Picked and bagged Onions as pickers followed the Truck
- Place onions in baskets which will be placed on a conveyer belt.
Security Enforcement Officer
Thin Blue Line
06.2009 - 08.2009
- Patrolling and securing the perimeter
- Made sure only students and Instructors entered the campus
- Secured parking lots
- Walked students to their vehicles at night
- Greeted students and instructors.
Education
Associate of Arts - Interdisciplinary Studies
South Texas College
McAllen06-2016
Bachelor of Science - Computer Information And Technology
South Texas College
Weslaco, TX12.2020
Skills
- Accurate typing ability
- Proficient in Windows operating system
- Support resolution skills
- Proficient in Microsoft Office
- Technical issue resolution
- Troubleshooting and support services
Certification
Driver's License
Timeline
Engineer Technician
Netsync Network Solutions
03.2024 - 12.2025
Technical Support Representative
NextGen
02.2023 - 03.2024
Temp Key Holder
Office Depot
11.2021 - 02.2023
Cashier
South Texas College
04.2017 - 09.2021
Kitchen Staff
South Texas College
09.2015 - 04.2017
Cook/Food Preparer
Stars Drive-In
09.2014 - 09.2015
Customer Service Representative
Thin Blue Line
02.2012 - 03.2013
General Laborer
Tanimura&Antle
03.2011 - 04.2011
Security Enforcement Officer
Thin Blue Line
06.2009 - 08.2009
Associate of Arts - Interdisciplinary Studies
South Texas College
Bachelor of Science - Computer Information And Technology
South Texas College
Assessments
- Attention to detail, Proficient, 02/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
- General manager (hospitality), Proficient, 02/01/23, Solving group scheduling problems and reading and interpreting P&L statements
- Technical support, Proficient, 08/01/22, Performing software, hardware, and network operations
- Scheduling, Proficient, 02/01/23, Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Customer focus & orientation, Proficient, 02/01/23, Responding to customer situations with sensitivity
- Supervisory skills: Motivating & assessing employees, Proficient, 02/01/23, Motivating others to achieve objectives and identifying improvements or corrective actions
- Customer service, Proficient, 02/01/23, Identifying and resolving common customer issues