Oscar Gonzales
Abilene,TX
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams..
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
Work History
Owner
Self-employeed
03.2018 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Negotiated price and servicewith customers and vendors to decrease expenses and increase profit.
Plant Supervisor
Horizon AG Products
03.2015 - 02.2017
- Supervised day-to-day functions of plant.
- Coached employees on company standards and efficiency.
- Led safety meetings and promoted adherence to company policies for a safer working environment for all employees involved in the plant operation activities.
- Reduced downtime through proactive maintenance scheduling and timely repairs on machinery.
- Coordinated with vendors for timely delivery of raw materials, ensuring the smooth functioning of production processes.
- Troubleshot equipment to reduce service calls and downtime.
- Oversaw loading and unloading of packages in warehouse.
Cabinet Designer
Lowes Home Improvment
06.2013 - 01.2015
- Maintained detailed records of each project''s status, including progress updates, revisions, approvals, and completed deliverables.
- Assisted clients in selecting appropriate materials, finishes, and hardware to complement their overall design aesthetic.
- Enhanced client satisfaction by designing customized cabinet solutions tailored to individual needs and preferences.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results for all clients.
- Collaborated with architects, contractors, and other design professionals to ensure cohesive integration of cabinet designs into the overall project concept.
- Developed creative problem-solving skills to address unique challenges or limitations within a client''s space.
- Provided exceptional customer service by addressing client concerns or questions promptly throughout the design process.
- Reviewed blueprints and architectural drawings to ensure accurate measurements and placement of cabinets within a space.
- Presented final designs effectively through 3D renderings or physical samples that showcased the proposed cabinetry solutions.
- Coordinated with installation teams to guarantee seamless integration of cabinetry into clients'' homes or businesses.
- Read and interpreted design plans to understand project specifications.
- Inspected completed cabinets for quality assurance.
Store Manager
Hibbett Sporting Goods
12.2009 - 04.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
Education
High School Diploma -
Cooper High School
Abilene, TX05-2008
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Strategic planning
- Employee development
- Bidding processes
- Attention to detail
- Team leadership
- Purchasing and planning
- Delegating work
Languages
English
Timeline
Owner
Self-employeed
03.2018 - Current
Plant Supervisor
Horizon AG Products
03.2015 - 02.2017
Cabinet Designer
Lowes Home Improvment
06.2013 - 01.2015
Store Manager
Hibbett Sporting Goods
12.2009 - 04.2013
High School Diploma -
Cooper High School
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