OSCAR IVAN ALBA BARCENAS
Irvine,CA
Summary
A highly motivated employee, with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Adaptable professional with a quick learning ability, and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
5
5
years of professional experience
Work History
Student Assistant
Colin Scot Andrews
Irvine, California
10.2021 - Current
- Coordinates the setup and cleanup (room configuration, vacuuming, taking out trash) of events in the conference rooms reserved through the Humanities Dean’s Office under the direct supervision of the Director of Facilities, Space Planning, and the Facilities Coordinator for the School of Humanities.
- Managed office supplies inventory by ordering materials when necessary and tracking usage.
- Responded promptly to emails from faculty members and students regarding scheduling conflicts or other issues.
- Provided administrative support such as filing, photocopying, scanning, faxing, and sorting mail.
- Provided technical assistance with computer hardware and software problems encountered by staff or students.
- Organized files in an efficient manner so that they are easily accessible when needed.
- Assisted with answering telephone calls, managing databases, and drafting correspondence.
Customer Service Associate
McDonald's
Claremont, USA
06.2021 - 06.2022
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs, and resolving concerns.
- Provided primary customer support to internal and external customers.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Customer Service Representative
Abercombie & Fitch
Ontario, USA
08.2020 - 06.2021
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals..
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Delivered prompt service to prioritize customer needs.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Bachelor's Degree - History
University of California, Irvine
Irvine, CA06.2025
Skills
- Guest Services
- Client Needs Assessment
- Office management
- Event coordination
- Technical troubleshooting
- Data organization
- Problem-solving
- Teamwork and collaboration
- Multitasking Abilities
- Time management
- Project Support
- Excellent communication
- Analytical thinking
- Organization and prioritization
Languages
Spanish
Native/ Bilingual
Timeline
Student Assistant
Colin Scot Andrews
10.2021 - Current
Customer Service Associate
McDonald's
06.2021 - 06.2022
Customer Service Representative
Abercombie & Fitch
08.2020 - 06.2021
Bachelor's Degree - History
University of California, Irvine
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