Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Oscar Maradiaga

Houston,Texas

Summary

Experienced professional focused on meeting or exceeding objectives seeking Data Analyst position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Recently enrolled in the Google Data Analytics Professional Certificate, while pursuing bachelors degree in Computer Information Systems at the University of Houston. Excellent understanding and proficiency of platforms that enable the use of data analysis, including SQL, Excels, Sheets, and Tableau. I am a very strong communicator and great learner, very organized and have great critical thinking skills.

Overview

7
7
years of professional experience
1
1
Certificate

Work History

Sales Agent

Freeway Insurance
Houston, Texas
03.2022 - Current
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Explained features and advantages of insurance products or services to promote sales.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
  • Identified new targets, developed new business opportunities and presented product lines to customers.
  • Used Salesforce CRM software to record personal information and purchases of contacted prospects.

Room Service Assistant

MD Anderson Cancer Center
Houston, TX
04.2021 - 03.2022
  • Utilize interpersonal and customer service skills to provide a positive experience for patients and guests
  • Handles confidential patient information while following state and federal regulations
  • Capable of giving quality customer service in a high stress and fast paced environment
  • Comfortable with switch board and multi – line phone systems
  • In-depth knowledge of how production kitchen works due to previous experience, which allows for accurate description and aid to patients and guests
  • Responsible for taking orders via phone and creating tickets on CBORD and NSS
  • Responsible for generating tallies, receipts, and other operational activity.

Room Service Expeditor

MD Anderson Cancer Center
Houston, TX
10.2019 - 03.2021
  • Responsible for communication between all kitchen areas throughout the shift
  • Ensure the accuracy of patient orders being made and leaving the kitchen to patient floors in a timely manner
  • Required to constantly multitask in a fast-paced environment to keep up with the demand of patient orders needing to be fulfilled.

Room Service Transporter

MD Anderson Cancer Center
Houston, TX
11.2018 - 09.2019
  • Responsible for maintaining food carts to appropriate standards
  • Ensure all patient orders be delivered in a safe and timely manner to the correct floors
  • Navigate through busy hospital floors with a 100+ pound cart to each kitchen floor in the hospital.

Line Cook

Pappadeaux Seafood Kitchen
Houston, TX
09.2017 - 11.2018
  • Responsible for prepping and stocking assigned station throughout the shift
  • Maintain communication between all station by calling out orders as they came in and multitasking to complete each order.

Prep Cook

Pappadeaux Seafood Kitchen
Houston, TX
04.2017 - 09.2017
  • Prepared food within a 200+ seat dining room on a nightly basis
  • Responsible for training new prep cooks with no prior experience
  • Responsible for keeping menu items in stock according to corresponding prep list assigned for each shift.

Shucker/ Barback, Pappadeaux Seafood Kitchen
Houston, TX
10.2015 - 04.2017
  • Restocked glassware and beverages throughout the bar
  • Maintained cleanliness for staff and customers of the bar
  • Responsible for stocking oysters and completing tickets in a timely manner.

Busser

Pappadeaux Seafood Kitchen
Houston, TX
06.2015 - 10.2015
  • Responsible for keeping the cleanliness of a 200+ seat dining room
  • Ensured all drink stations were stocked and reset every hour.

Education

Bachelor of Science - Computer Information Systems

University of Houston
Houston, Texas
12.2023

High School Diploma -

Harmony School of Ingenuity
Houston, Texas
05.2018

Skills

  • B2B Sales
  • Visual Displays
  • Qualified Lead Generation
  • Maintaining Customer Database
  • Product and Service Knowledge
  • Persuasive Techniques
  • Client Needs Assessment
  • Critical Thinking
  • Complex Problem-Solving
  • Customer Monitoring
  • Database Programming and SQL
  • Spreadsheet Development
  • Query Tools
  • Clear and Concise Communication

Certification

COMPTIA A+ | NMLS (#2226041)- in process of obtaining

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Limited Working

Timeline

Sales Agent

Freeway Insurance
03.2022 - Current

Room Service Assistant

MD Anderson Cancer Center
04.2021 - 03.2022

Room Service Expeditor

MD Anderson Cancer Center
10.2019 - 03.2021

Room Service Transporter

MD Anderson Cancer Center
11.2018 - 09.2019

Line Cook

Pappadeaux Seafood Kitchen
09.2017 - 11.2018

Prep Cook

Pappadeaux Seafood Kitchen
04.2017 - 09.2017

Shucker/ Barback, Pappadeaux Seafood Kitchen
10.2015 - 04.2017

Busser

Pappadeaux Seafood Kitchen
06.2015 - 10.2015

Bachelor of Science - Computer Information Systems

University of Houston

High School Diploma -

Harmony School of Ingenuity

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