Oscar Martinez
Portland,OR
Summary
At Fred Meyer, I excelled as a ClickList Associate by leveraging strong customer service and order fulfillment skills to enhance customer satisfaction and loyalty. Demonstrated exceptional teamwork and collaboration, significantly contributing to a more efficient, safe work environment. Proven quick learner, adept at meeting complex challenges and reducing return rates through meticulous attention to customer needs.
Overview
6
6
years of professional experience
Work History
ClickList Associate
Fred Meyer
10.2019 - 08.2023
- Managed challenging situations calmly while finding solutions that satisfied both company policy and customer expectations.
- Collaborated with team members to maintain clean and organized workspaces for improved efficiency.
- Assisted customers with inquiries and resolved issues promptly, providing exceptional customer service.
- Established rapport with repeat customers, fostering loyalty through personalized assistance and recommendations.
- Contributed to the reduction of item return rates by accurately fulfilling each order according to customer specifications.
Arby's Linecook
Arbys Resturant
12.2017 - 04.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Changed and sanitized cutting boards and surfaces between tasks to avoid cross-contamination.
Education
High School Diploma -
Century High School
Hillsboro, ORSkills
- Order Fulfillment
- Teamwork and Collaboration
- Quick Learner
- Customer Service
- Dependable and reliable
- Time Management
- Customer Relationships
- Heavy Lifting
- Safety Procedures
- Active Listening
Timeline
ClickList Associate
Fred Meyer
10.2019 - 08.2023
Arby's Linecook
Arbys Resturant
12.2017 - 04.2019
High School Diploma -
Century High School
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