Oscar Medina
Mountlake Terrace,WA
Summary
Experienced in managing reception processes, conducting accurate inventory counts, and resolving customer issues. Committed to enhancing customer experiences and achieving business objectives. Highly organized and team-oriented, with strong expertise in logistics management and inventory handling. Capable of performing tasks that require physical effort. Seeking to apply my skills in a socially responsible environment.
Overview
9
9
years of professional experience
Work History
Dog Walker
Independant
Bogota, Bogotá, Colombia.
06.2022 - 09.2023
- Walked dogs on leash, observing all safety precautions and following commands from owners.
- Monitored behavior of dogs while walking to ensure safety of both the dog and passerby.
- Changed routes for daily walks as necessary to keep them interesting and stimulating for the dog.
- Assisted with bathing and grooming dogs prior to or after walks.
- Cleaned up after dogs during walks using appropriate supplies provided by owner or employer.
- Ensured that all leashes were in good condition before each walk began.
- Performed basic health checks on each dog prior to commencing a walk.
Event Assistant
Open Group BTL - Compensar (Convention Center).
Bogotá , Bogotá - Colombia.
03.2019 - 03.2022
- Assisted in the planning and execution of events, including scheduling vendors and venues.
- Organized event materials such as signage, decorations, catering supplies, and audio-visual equipment.
- Coordinated with stakeholders to ensure all necessary elements were present for successful event execution.
- Ensured compliance with safety regulations and local laws during events.
- Provided customer service assistance before, during, and after events.
- Monitored event progress to identify potential risks or issues that could arise.
- Communicated effectively with vendors regarding needs for specific services related to an event.
- Responded promptly to inquiries from guests or other stakeholders regarding event details.
- Worked closely with other departments to ensure seamless integration of activities between different areas of responsibility.
- Drafted post-event reports outlining key successes, challenges faced, and recommendations for improvement.
- Oversaw setup, breakdown operations at each location prior to, after the conclusion of an event.
- Organized materials, cleaned facilities and set up equipment to prepare for events.
- Set up and tore down equipment for large scale events, conferences and graduations.
- Assisted guests with determining seat location, escorting guests to assigned seating.
- Sought guidance from senior team members to resolve issues.
- Maintained cleanliness and orderliness of event areas before, during, and after events.
- Supported catering team with setup, service, and cleanup of event food and beverages.
- Engaged with attendees, creating a welcoming and positive event experience.
- Coordinated setup and breakdown of event spaces, ensuring timely readiness for guests.
- Tended to patrons with special needs by offering additional assistance.
On-Site Event Logistics Coordinator
Open Group BTL
Bogota, Bogotá - Colombia.
04.2017 - 03.2019
- Communicated effectively with clients to determine their needs and expectations for the event.
- Created and managed comprehensive event checklists to ensure all tasks were completed in a timely manner.
- Ensured compliance with local health and safety regulations at events.
- Collaborated with colleagues to develop creative solutions for any issues that arose during events.
- Researched venues and negotiated contracts as needed for events.
- Supervised staff members assigned to assist in setting up or tearing down events as needed.
- Assisted in developing promotional materials for upcoming events such as flyers or posters.
- Provided customer service support at events when needed by responding quickly to guest inquiries or complaints.
- Facilitated communication between various departments involved in planning an event.
- Coordinated and allocated equipment, supplies and staff for events.
Restaurant Waiter
La Campana.
Bogota, Bogotá, Colombia.
08.2016 - 04.2017
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Checked on guests during meals to ensure satisfaction with each course.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Resolved customer complaints in a polite manner according to company policy.
- Promptly reported any maintenance issues concerning kitchen equipment or dining areas.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Greeted customers, answered questions and recommended specials to increase profits.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Waiter
Rodaz Café Rock Bar.
Bogota, Bogotá - Colombia.
02.2016 - 08.2016
- Greeted guests and provided them with menus.
- Assisted in seating guests at tables.
- Provided customers with information about the menu items, drinks, and specials of the day.
- Took orders from customers for food and beverages.
- Checked on customers to ensure they were satisfied with their meal or drinks.
- Replenished condiments, napkins, silverware, and other supplies at tableside stations when necessary.
- Processed payments using cash registers or point-of-sale systems.
- Responded promptly to customer complaints in a professional manner.
- Stocked bar area with liquor bottles and other supplies as required by management.
- Cleared away dirty dishes from tables after each course was finished.
- Informed customers about specials, upselling additional food and drink items.
- Stocked server areas with supplies before, during and after shifts.
- Reviewed daily specials, menu changes and service specifications.
- Collected tickets and followed proper cash-handling procedures.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Served food and beverages to patrons and confirmed complete orders.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Office Supply
Donde Jhon.
Bogota, Bogotá, Colombia
02.2015 - 01.2016
- Conducted supply inventories and prepared related reports.
- Developed and implemented procedures for ordering, storing, and distributing supplies.
- Coordinated with vendors to ensure timely delivery.
- Reorganized warehouse, optimizing space and increasing productivity among staff members.
- Assisted customers in finding and selecting books based on their needs.
- Organized bookshelves by subject matter and author name.
- Ensured that all areas of the store were neat and tidy at all times.
- Handled customer inquiries over the phone regarding book availability or ordering information.
- Ordered, received, and stocked books and related items for customers of bookstore.
Education
Level 6 - Teaching English As A Second Language (ESL)
Shoreline Community College
Seattle, WA08-2024
Course. - Height Safety .
MYM Alturas.
Bogotá, Colombia.05-2019
Course. - CPR Training
VIDSALUD U.T
Bogotá, Colombia.02-2017
Course. - First Aid.
VIDSALUD U.T
Bogotá, Colombia.02-2017
Course. - Stretcher-bearer.
VIDSALUD U.T
Bogotá, Colombia.02-2017
Course. - Christmas Cuisine.
Culinary Institute Mariano Moreno.
Bogotá, Colombia.12-2015
Course. - Arabian Cuisine.
Culinary Institute Mariano Moreno.
Bogotá, Colombia.10-2015
Unfinished. - Journalism.
Universidad Santa María
Caracas, Venezuela.12-2003
Bachelor of Science -
U.E. Colegio Promesas Patrias.
Caracas, Venezuela.07-2001
Skills
- Operational Efficiency
- Inventory Control
- Honest and Trustworthy
- Physical Strength
- Physical Fitness
- Punctual and Reliable
- Excellent Communication
- Empathy
- Flexible Schedule
- Customer Service
Affiliations
- I am an honest, trustworthy and organized person, qualities that I consider essential to achieve goals in any professional environment. My honesty allows me to establish transparent and trusting relationships with clients, while my reliability ensures that I always fulfill my responsibilities and commitments. In addition, my organizational skills allow me to handle the assignments given to me efficiently, optimizing resources and time to achieve effective results. I am committed to maintaining high ethical and professional standards in everything I do, which drives me to contribute positively to the team.
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Dog Walker
Independant
06.2022 - 09.2023
Event Assistant
Open Group BTL - Compensar (Convention Center).
03.2019 - 03.2022
On-Site Event Logistics Coordinator
Open Group BTL
04.2017 - 03.2019
Restaurant Waiter
La Campana.
08.2016 - 04.2017
Waiter
Rodaz Café Rock Bar.
02.2016 - 08.2016
Office Supply
Donde Jhon.
02.2015 - 01.2016
Level 6 - Teaching English As A Second Language (ESL)
Shoreline Community College
Course. - Height Safety .
MYM Alturas.
Course. - CPR Training
VIDSALUD U.T
Course. - First Aid.
VIDSALUD U.T
Course. - Stretcher-bearer.
VIDSALUD U.T
Course. - Christmas Cuisine.
Culinary Institute Mariano Moreno.
Course. - Arabian Cuisine.
Culinary Institute Mariano Moreno.
Unfinished. - Journalism.
Universidad Santa María
Bachelor of Science -
U.E. Colegio Promesas Patrias.
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