Oscar Melchor
Berwyn,IL
Overview
3
3
years of professional experience
Work History
Service Advisor
Crash Champions
Crestwood, IL
01.2024 - 07.2025
- Assisted customers with inquiries and service recommendations.
- Coordinated service appointments and follow-up communications for clients.
- Maintained accurate records of customer interactions and service orders.
- Collaborated with technicians to ensure timely repairs and updates.
- Provided exceptional customer service while addressing concerns and feedback.
- Processed payments and managed billing inquiries efficiently.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
Receptionist
Glen Ellyn Auto Body
Glen Ellyn, IL
02.2023 - 12.2023
- Welcomed customers and addressed inquiries with professionalism and courtesy.
- Managed incoming phone calls, directing them to appropriate staff members efficiently.
- Scheduled appointments for vehicle repairs and consultations using company software.
- Maintained a clean and organized reception area, enhancing customer experience.
- Assisted in processing customer payments and managing transactions accurately.
- Learned to write estimates on vehicles with collision damage, and format the estimates to the needs of the insurance companies.
- Supported administrative tasks, including filing documents and managing office supplies.
Auto Body Apprentice
Crash Champions
Plainfield, IL
04.2022 - 02.2023
- Gained hands-on technical experience assisting with automotive repairs and component installations
- Learned safety protocols and best practices in automotive repair environments.
- Maintained cleanliness and organization of the work area and tools.
- Supported parts inventory management by tracking supplies and materials.
Skills
- Customer service & Support
- Service scheduling & Coordination
- Repair estimates & Cost explanations
- Payment processing & Billing
- Technical Problem-Solving
- Computer & POS Systems
- Bilingual English & Spanish
Timeline
Service Advisor
Crash Champions
01.2024 - 07.2025
Receptionist
Glen Ellyn Auto Body
02.2023 - 12.2023
Auto Body Apprentice
Crash Champions
04.2022 - 02.2023