Oscar Meraz
Wellington,CO
Summary
Accomplished Store Manager with a proven track record at Big D, enhancing customer satisfaction and streamlining operations. Skilled in Retail Inventory Management and adept at fostering team leadership, I successfully implemented strategies that significantly improved store performance. Expert in customer service management, my approach has consistently resulted in positive client relations and operational excellence. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
7
7
years of professional experience
Work History
Store Manager
Big D
10.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted in recruiting, hiring and training of team members.
- Rotated merchandise and displays to feature new products and promotions.
Gas Station Manager
Wellco Oil
01.2020 - 10.2023
- Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
- Improved overall store performance with proactive maintenance of gas pumps and equipment.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Vinal and Carpet Installer
Magic Flooring
03.2017 - 09.2019
- Enhanced customer satisfaction by providing high-quality carpet installation services.
- Exceeded customer expectations through meticulous attention to detail during carpet fitting and seaming processes.
- Removed existing flooring materials and prepared area for installation of new products.
- Demonstrated adaptability by successfully working with various types of carpets and flooring materials in diverse settings.
- Improved efficiency of carpet installations by mastering the use of various tools and equipment.
- Operated hand and power tools such as hammers, various saws. and power tools.
Education
High School Diploma -
Poudre High School
05.2018
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Customer Service Management
- Team leadership and coaching
- Retail Inventory Management
- Cash Management
- Employee Training
- Strategic thinker
- Mathematical Aptitude
- Decision-Making
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Big D
10.2023 - Current
Gas Station Manager
Wellco Oil
01.2020 - 10.2023
Vinal and Carpet Installer
Magic Flooring
03.2017 - 09.2019
High School Diploma -
Poudre High School
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