Oscar Miranda

Tucson,AZ

Summary

With a proven track record at Mandala Group, I excel in leading teams to enhance customer experiences in high-volume settings. My expertise in social media marketing and passion for innovative recipe development have significantly boosted brand visibility and customer engagement. Skilled in both team leadership and advanced mixology, I thrive in dynamic environments, consistently prioritizing customer satisfaction and operational efficiency.

Overview

years of professional experience

Certification

Work History

Theathron

General Manage

03.2023 - 06.2024

taking care of scheduling, books, inventory, promotions, creating the menu and marketing and managing social media

Bartender Supervisor

Mandala Group

02.2021 - 08.2023

supervisor of bartenders barbacks and waiter at a popular nightclub with over 2000 people, i was in charge of inventory and scheduling menu preparation show hours and crowd control

Education

Digital Marketing - Marketing

Universidad De El Valle De Mexico

Hermosillo Sonora

06-2019

Skills

Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Strong communication skills
Expert cocktail creation
Continuous learning and improvement
Health and safety compliance
Networking and relationship building
Cost control and budgeting
Event planning and execution
Social media promotion
Upselling and cross selling
Efficient time management
Advanced mixology techniques
Menu design and curation
Vendor relations and negotiation
Multitasking and prioritization
Bar operations supervision
Team leadership and training
Decision making and judgment
Innovative recipe development

Customer experience management
Cash handling accuracy
Responsible alcohol service
Inventory monitoring
Fluent bilingualism
[Language] translation
Data entry
Call center experience
Payment processing
Document translation
Product knowledge
Database management
Digital marketing
Social media marketing
Staff management
Customer relationship management (CRM)
Brand promotion
Strategic planning
Creative direction
Marketing campaign development
Brand development

Certification

bartending school

customer service courses

Languages

Spanish

Native or Bilingual

Timeline