Oscar Muniz
El Paso,TX
Summary
Results-oriented professional with expertise in customer service and team leadership. Holds a BBA in Operations and Supply Chain Management, with proven experience in inventory tracking and conflict resolution. Demonstrates strong analytical skills and a commitment to enhancing supply chain performance while minimizing costs.
Overview
8
8
years of professional experience
Work History
Counselor
Kech Inc- Federal Student Aid Contract
El Paso, USA
02.2022 - Current
- Handled escalated client issues with efficiency, contributing to improved service outcomes.
- Used data and customer history to recommend customized solutions, improving resolution times.
- Integrated CRM workflows with federal systems like NSLDS, COD, and PAS to streamline student support
- Developed product knowledge to align recommendations with individual needs.
Assistant Manager
Domino's Pizza
El Paso, USA
04.2017 - 02.2022
- Oversaw inventory levels and performed regular counts to ensure stock accuracy and reduce discrepancies.
- Analyzed cash and inventory data to identify variances and implement corrective actions.
- Coordinated with vendors and internal staff to ensure timely procurement and operational flow.
- Led team initiatives focused on process improvements and operational efficiency.
Education
Bachelor of Business Administration - Operations and Supply Chain Management
The University of Texas at El Paso
El Paso, TXAssociate of Arts - Accounting, Business and Economics
El Paso Community College
El Paso, TXSkills
- Customer service
- Problem-solving
- Critical thinking
- Decision-making
- Active listening
- Data entry
- Microsoft Excel
- Microsoft Office Suite
- Data Analysis
- Inventory Management
- Power BI
- CRM (Salesforce)
Languages
Bilingual
- English
- Spanish
Timeline
Counselor
Kech Inc- Federal Student Aid Contract
02.2022 - Current
Assistant Manager
Domino's Pizza
04.2017 - 02.2022
Bachelor of Business Administration - Operations and Supply Chain Management
The University of Texas at El Paso
Associate of Arts - Accounting, Business and Economics
El Paso Community College