Oscar Najera
Los Angeles,CA
Summary
I am a driven and enthusiastic professional with a strong background in customer service and data entry. I bring a positive attitude and exceptional attention to detail to every task. I am actively seeking a position where I can further develop my office clerk skills, leverage my data entry expertise, and apply my experience to deliver outstanding office support and ensure exceptional customer satisfaction in a professional setting and contribute to the success of the team.
Overview
10
10
years of professional experience
Work History
Payroll Clerk II
LA County Fire Department
Los Angeles, USA
09.2024 - Current
- Addressed payroll discrepancies to ensure timely processing.
- Process alternative overtime for uniform
- Conversations when required on leave balance
- Follows County and Fire policies for payroll
- Process payroll for staff assign to Payroll Clerk II
- Explains payroll policies and procedures to employees
- Reviews EHR/IPFIRS exception reports
- Execute necessary adjustments.
- Analyzed timecards on Enterprise HR and IPFIRS systems for personnel.
- Rectify missing timecard for personnel
- Maintained compliance by updating personnel records.
- Use IPFIRS, EHR program for Payroll System
- Prioritize emails by urgency
- Answer incoming calls and efficiently from personnel
- Established employee payroll files and updated existing files with new information.
- Responded to employee inquiries regarding payroll and timekeeping.
- Tracked and managed employee leave balances, including vacation, sick, and personal leave.
Payroll Clerk I
LA County Department of Health Services
Commerce, USA
06.2024 - 09.2024
- Resolve payroll problems to meet payroll deadlines
- Follows County and DHS policies for payroll
- Process payroll for staff assign to Payroll Clerk I
- Explains payroll policies and procedures to employees
- Reviews EHR/Aster exception reports
- Makes corrections as required
- Answer incoming calls and efficiently from personnel
- Analyze timecard on Enterprise HR and Aster for personnel and notify management of discrepancies
- Rectify missing timecard for personnel
- Maintain up-to-date personnel files in accordance with unit policy
- Use Aster, EHR program for Payroll System
- Prioritize emails by urgency
Senior Typist Clerk
LA County Department of Health Services
Los Angeles, USA
06.2022 - 05.2024
- Arranges work schedules, vacations, and holidays; approves time off requests of subordinates; prepares time reports
- Discussed with immediate supervisor regarding work methods, assignment of personnel, personnel needs, and other issues
- Assist in gathering information for reports that are disseminated on a daily/weekly basis to more than 40 release planners
- Create biweekly calendar for coverage for the day
- Maintain and coordinate data for management of personnel signing in/out daily using Excel
- Liaison between management and personnel regarding access to specialized programs
- Had responsibility for evaluating, ordering maintaining, loaning, and inventorying supplies and equipment, and for resolving procurement problems with the departmental supply officer
- Created tracker to keep track of TAP card inventory
- Coordinated with LASD staff to resolve maintenance issues
- Collected and assisted in analyzing and interpreting reports for our program
- Participate in the implementation of recommended solutions participate in the implementation of recommended solutions
- Assisted in analyzing problems and recommendations in the areas of workflow
- Prepares or assists in gathering information and preparing a variety of reports, manuals, and correspondence
- Analyzes and makes recommendations to the unit manager for the resolution of problems of work procedure
- Participate on committees carrying out projects to improve employee engagement and retention
- Carries out special projects as assigned
- Coordinates with Safety Officer to have proper equipment readily available for personnel
- Provide access to personnel for appropriate applications, such Zscaler, IBHS and SRTS
- Liaison between management and personnel regarding access to specialized programs
- Receives client’s Outpatient Referral email and distribute to the Release Planner
Intermediate Clerk
LA County Department of Health Services
Santa Fe Springs, USA
10.2021 - 06.2022
- Answer telephone calls received from EMT’s or Paramedic’s regarding certification
- Transferring calls to appropriate personnel
- Pick up mail and sort mail by personnel
- Receive EMT’s applications
- Accurately collect fees and meticulously log transactions in an Excel spreadsheet
- Conduct a thorough count of the transactions received for the day
- Organize credit card transactions for the month efficiently using Excel
- Furnish EMTs with timely updates regarding the status of their applications
- Offer support and assistance to other teams on specialized projects
Intermediate Clerk
LA County Department of Health Services
Los Angeles, USA
07.2015 - 10.2021
- Answering telephone calls received from members and providers within DHS network and out of network
- Providing accurate information on cases/authorizations to providers
- Transferring calls and delivering information to the assigned personnel
- Answering questions regarding authorizations for outpatient and inpatient
- Download documents received through an electronic right fax app
- Storing and filing documents in the proper folders
- Entering notes of incoming call in Word documents
- Record incoming authorization information in an Excel sheet tracking log
- Scanned, store and send Notice of Actions letter
- Check patient's eligibility on the DHS Patient Management System including Health plan website and Medi-Cal state website
- Email to follow up on cases status inquires
- Assist other groups on special projects
Education
Diploma - Homeland Security and Investigation
ICDC College
Culver City, CA03.2014
High School Diploma -
Santa Ana High School
Santa Ana, CA06.2003
Skills
- Excellent interpersonal skills
- Good communication skills
- Heavy data entry experience
- Ability to manage multiple projects
- Time management skills
- Excellent customer service skills
- Microsoft Office Suite
- Alpha-Numerical filing
- Filing
References
Available Upon Request
Other Qualifications
- Excellent interpersonal skills
- Good communication skills
- Bilingual (Spanish)
- Heavy data entry experience
- Ability to manage multiple projects
- Time management skills
- Excellent customer service skills
- Microsoft Office Suite
- Alpha-Numerical filing
Timeline
Payroll Clerk II
LA County Fire Department
09.2024 - Current
Payroll Clerk I
LA County Department of Health Services
06.2024 - 09.2024
Senior Typist Clerk
LA County Department of Health Services
06.2022 - 05.2024
Intermediate Clerk
LA County Department of Health Services
10.2021 - 06.2022
Intermediate Clerk
LA County Department of Health Services
07.2015 - 10.2021
Diploma - Homeland Security and Investigation
ICDC College
High School Diploma -
Santa Ana High School