Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Oscar Perez

Escondido, CA

Summary

Proactive, quick-learning tech enthusiast with hands-on PC building and troubleshooting experience, plus strong customer service background guiding users through online processes in high-volume settings. Calm under pressure, excellent listener, and focused on fast, friendly resolutions. Excited to apply these skills in an entry-level IT help desk role to support users effectively.

Overview

5
5
years of professional experience

Work History

Stockroom Assistant

Kohl's
San Marcos, CA
09.2021 - Current
  • Assisted customers daily by troubleshooting order issues and providing step-by-step guidance via app and email, resulting in quicker fulfillment, reduced repeat inquiries, and improved satisfaction
  • Maintained composure and efficiency during peak order volumes by prioritizing tasks, batching processes, and collaborating with team members, contributing to top Omni performance ratings
  • Utilized proprietary Omni and inventory applications to locate items, process orders (pickup/shipping), update stock levels accurately in real-time, and ensure smooth workflow operations

Delivery Driver

Mila's Dulceria
Escondido, CA
05.2021 - 06.2021
  • Ensured timely delivery of products to customers, enhancing satisfaction and retention.
  • Operated delivery vehicle safely while adhering to transportation regulations and company policies.

Education

High School Diploma -

San Pasqual High School
Escondido, CA
06-2020

Skills

  • Loading and unloading
  • Shipping and receiving
  • Merchandise handling
  • Heavy lifting
  • Customer Support & Troubleshooting: Active listening, problem resolution, guiding users through digital tools/apps, calm under pressure
  • Technical: PC building & hardware troubleshooting, quick adaptation to proprietary software/systems, basic typing & data entry
  • Other: Team collaboration, multitasking in fast-paced environments, strong communication

Languages

Spanish
Full Professional
English
Native or Bilingual

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Video Gaming
  • Soldering

Timeline

Stockroom Assistant

Kohl's
09.2021 - Current

Delivery Driver

Mila's Dulceria
05.2021 - 06.2021

High School Diploma -

San Pasqual High School