Oscar Roman
JCPenney
Miami,FL
2
Languages
1
Certification
20
Years of experience
Diligent Warehouse Associate experienced in streamlining operations and enhancing productivity. Achieved accuracy in data verification and effective team collaboration through strong problem-solving and communication skills. Focused on delivering results in high-volume environments while managing multiple projects.
Work History
Operations Associate
8 Years 2 Months- Assisted with daily store operations by setting up signs for current weekly sales. Prepared promotional materials for upcoming events prior to store opening. Updated product markdowns to reflect current pricing strategies.
Baby Gear Specialist / Back of House Merchandiser
2 Years 5 Months- Served as baby gear sales representative. Educated parents on car seats, strollers, and baby gear items to enhance their purchasing decisions. i also do the merchandising trucks and assembling the store displays.
- Developed and implemented training programs for new team members to enhance product knowledge.
- Analyzed customer feedback to identify trends and improve service strategies.
- Coordinated inventory management processes, ensuring optimal stock levels across departments.
Sales Associate
1 Year 1 Month- Assisted customers with purchases at the cash register.
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions and loyalty programs to drive sales.
- Processed transactions accurately using POS systems, ensuring customer satisfaction.
- Assisted customers with product selection and inquiries to enhance overall shopping experience.
Customer Service Representative
3 Years 5 Months- Executed merchandising strategies to enhance product visibility
- Developed engaging multimedia content to enhance customer communication and brand visibility.
- Collaborated with cross-functional teams to streamline campaign execution and improve project timelines.
- Analyzed customer feedback to refine media strategies and optimize audience engagement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High school or equivalent - Computer Science
Skills
Inventory control
Shipping & Receiving
Order Picking
Pricing
Merchandising
Inventory replenishment
Supply restocking
Packaging
Loading
Assembly techniques
Data management
Advanced computer skills
Pallet Jack
Manual handling
Time management
Workload prioritization
Deadline management
Customer Service
Customer communication
Quality control analysis
Weight handling
Spanish
English
Problem-solving
Strong problem solver
Team support
Teamwork
Attention to detail
Reliability
Adaptability
Logistics coordination
Multitasking
Safety policies
Quality control analysis
Inventory systems
Driving
Mobile devices
Computer operation
Advanced Computer Skills.
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Computer skills
Computer literacy
Computer networking
Basic math
Hand tools
Outdoor work
Order fulfillment
Word processing
Cash handling
Cash handling
Manual handling
Work ethic
Reliability
Communication skills
Organizational skills
Adaptability and flexibility
Certification
Non-CDL Class C, December 2024 to June 2033, Driver's License
Languages
Spanish - Fluent
English - Fluent
Interests
Enjoy participating in Running for overall physical and mental well-being.
Timeline
Operations Associate
JCPenney
07.2018 - CurrentRead More
Baby Gear Specialist / Back of House Merchandiser
Babies R Us
01.2016 - 06.2018Read More
Sales Associate
Gamestop
10.2011 - 11.2012Read More
Customer Service Representative
Best Buy
10.2006 - 03.2010Read More
Dr Michael M. Krop Senior High School
High school or equivalent from Computer Science
Read More
Additional Information
- SKILLS
- Proficient in Word, Excel, Power point and Access.
- 15 years experience in customer service.
- Bilingual Speaker: English, Spanish
- Merchandising and Organizational Skills