Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Oscar Saenz

Las Vegas

Summary

Dynamic and customer-focused professional with experience at Starbucks, excelling in beverage preparation and exceptional customer service. Proven ability to enhance customer satisfaction and foster loyalty through effective problem-solving and teamwork. Bilingual in Spanish and English, adept at managing high-pressure situations while maintaining attention to detail and promoting a welcoming atmosphere.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
06.2016 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Used POS system to accurately enter orders and process payments.
  • Promoted additional items with beverages, increasing store sales.

Sales Associate/Stockroom Assistant

Hollister
04.2015 - 06.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Ensured stockroom was adequately organized.

Education

High School Diploma -

East Career And Technical Academy
Las Vegas, NV
06-2015

Skills

  • Time management
  • Attention to detail
  • Team player
  • Problem-solving
  • Exceptional customer service
  • Adaptive and creative
  • Beverage preparation
  • Menu memorization
  • POS system operation
  • Fluent in Spanish and English

Accomplishments

  • Promoted to Barista Trainer after 6 months.
  • Awarded Employee of the Month 4 years consecutively, and most recently in April.
  • Served individually made coffee drinks to over 500 customers daily.
  • Specifically tasked with beverage making and surpassing yearly sales from proficient service.

Certification

  • Food Handler's Card - Southern Nevada Health Department

License Number: 2334445

Effective Date: 03/23/2023

Expiration Date: 03/23/2026


Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Barista

Starbucks
06.2016 - Current

Sales Associate/Stockroom Assistant

Hollister
04.2015 - 06.2016

High School Diploma -

East Career And Technical Academy

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