Oscar Santos
Baldwin Park
Summary
Dynamic and results-oriented professional with extensive experience in logistics and customer service, notably with Amazon. Excelled in timely and accurate deliveries, enhancing customer satisfaction and repeat business. Demonstrated strong teamwork, collaboration, and bilingual communication skills. Proficient in forklift operation and maintaining safety standards. Proven track record of improving workflow and fostering a positive work environment.
Developed skills in fast-paced warehouse environment, focusing on organization and time management. Adept at streamlining processes and ensuring operational efficiency. Seeking to transition into new field by leveraging transferable skills in logistics and teamwork.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon
02.2024 - 09.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Warehouse Worker
American Paper & Provisions
01.2023 - 02.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 60 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
- Collaborated with other warehouse team members, ensuring smooth workflow through effective communication during forklift operations.
Crew Trainer
McDonald's
01.2022 - 02.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
- Fostered positive work environment, leading to increase in crew morale and productivity.
Education
High School Diploma -
North Park High School
Baldwin Park, CA06-2021
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Dependable and reliable
- Loading and unloading
- Heavy lifting
- Order picking and processing
- Forklift operation
- Sit down & Stand up forklift Certified
- Order verification
- FLUENT English & Spanish
Certification
Sit Down and Stand Up Reach Certified
Electric Pallet Jack, Cherry picker certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Delivery Driver
Amazon
02.2024 - 09.2024
Warehouse Worker
American Paper & Provisions
01.2023 - 02.2024
Crew Trainer
McDonald's
01.2022 - 02.2023
High School Diploma -
North Park High School
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