Systematic IT professional proficient in network, project and emergency management. Installs hardware, patches software and configures internal systems. Complex problem-solver with top-notch planning and communication strengths.
Overview
15
15
year of professional experience
5
5
Certification
Work History
Information Technology Specialist
Unisys Corporation
Millsboro, DE
11.2021 - 05.2023
Provided technical support to users with hardware and software issues.
Developed and implemented IT policies and procedures.
Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
Performed system upgrades to ensure optimal performance.
Monitored network performance to identify potential issues or security breaches.
Created and maintained user accounts for new hires or current employees.
Resolved complex problems by troubleshooting hardware and software applications.
Conducted regular maintenance checks on computers, servers, routers, switches.
Maintained inventory records of all installed equipment including software licenses.
Ensured compliance with industry standards regarding information technology best practices.