Oscar Tobon

• Coordinated between billing department and customers to resolve problems.
• Processed cash and credit payments rapidly and accurately.
• Sold + $156.000 in accounts per year..
• Documented all customer inquiries and comments thoroughly and quickly.
• Answered customer questions about product availability and shipment times.

   *  Effectively managed a high-volume of inbound and outbound customer calls.

   *  Addressed and resolved customer product complaints empathetically and           professionally.

    * Met or exceeded service and quality standards every review period.

• Managed a portfolio of 25 accounts totaling $75.000 in sales.
• Oversaw sales forecasting, goal setting and performance reporting for all accounts.
• Created sales contacts with on- and off-premise accounts.
• Built client relationships by acting as the liaison between the customer service and sales teams.
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
• Built long-term customer relationships and advised customers on purchases and promotions.

• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Developed quarterly and annual sales department budgets.
• Developed a comprehensive training program for new sales associates.
• Reviewed operational records and reports to project sales and determine profitability.
• Attended sales training camp and brought best practices leadership back to the company.