Oscar Torrero
HUNTINGTON PARK
Summary
Results-oriented Store Manager with over 15 years of experience in driving store operations and team leadership. Known for exceptional problem-solving abilities and effective inventory management, consistently improving service quality and fostering strong customer relationships.
Overview
20
20
years of professional experience
Work History
Store Manager
Discount Tire and Service Centers
Long Beach, CA
02.2021 - Current
- Led daily store operations to ensure optimal efficiency and customer satisfaction.
- Developed and implemented training programs for new team members, enhancing service quality.
- Monitored inventory levels and conducted regular audits to maintain stock accuracy.
- Utilized point-of-sale systems to streamline transactions and improve customer experience.
- Coordinated staff schedules to optimize workforce management during peak hours.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Oversaw compliance with safety regulations, ensuring a secure environment for employees and customers.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Store Manager
ATD/Big Brand
Granada Hills, CA
01.2019 - 02.2021
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Store Manager
Jiffy Lube
Los Angeles, CA
01.2007 - 01.2019
- Analyzed sales trends to inform strategic merchandising decisions, boosting profitability.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Education
High School Diploma -
Hollywood High School
Los Angeles, CA06-2005
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Team leadership and coaching
- Inventory management
- Cash management
- Shift scheduling
- Employee training
- Inventory control
- POS systems
- Team building and leadership
- Recruiting and hiring
- Operations management
- Policies and procedures
- Staff management
- Sales expertise
- Team development
Timeline
Store Manager
Discount Tire and Service Centers
02.2021 - Current
Store Manager
ATD/Big Brand
01.2019 - 02.2021
Store Manager
Jiffy Lube
01.2007 - 01.2019
High School Diploma -
Hollywood High School